Customer Service Representative

3 weeks ago


Dayton, Ohio, United States Planet Fitness Full time

Job Summary

The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.

Key Responsibilities

  • Customer Service
    • Provide friendly and professional assistance to members and guests.
    • Respond to member inquiries and resolve issues in a timely and professional manner.
  • Front Desk Operations
    • Check members into the system.
    • Process new member sign-ups.
    • Assist with phone calls and provide information to callers.
  • Account Maintenance
    • Facilitate updates to member accounts.

Requirements

  • Education
    • High School diploma or equivalent required.
  • Skills
    • Customer service background preferred.
    • Basic computer proficiency.
    • Strong communication and problem-solving skills.

Work Environment

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 lbs.

Compensation

$11.00 per hour

Equal Opportunity Employer

Planet Fitness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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