Customer Service Representative
4 weeks ago
Rumpke Waste and Recycling is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service function, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.
Key Responsibilities:
- Respond to customer inquiries in a professional and courteous manner.
- Resolve customer complaints and issues in a timely and effective manner.
- Provide information on service options, charges, and billing.
- Process customer payments and assist with RumpkePay.
- Work with other departments to resolve customer issues.
- Log and record customer account information.
- Manage and monitor city billing and invoicing.
Requirements:
- Excellent verbal and written communication skills.
- Computer proficiency in Windows and Microsoft Office applications.
- Ability to handle a heavy call volume in a professional and efficient manner.
- Organized and detail-oriented with the ability to multi-task.
- Proven analytical and problem-solving skills.
About Rumpke:
Rumpke Waste and Recycling is committed to providing exceptional service to our customers and communities. We are an equal opportunities employer and welcome applications from diverse candidates.
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