Customer Service Representative

4 weeks ago


Dayton, Ohio, United States Rumpke of Ohio, Inc. Full time
Job Description

Rumpke Waste and Recycling is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service function, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities:

  • Respond to customer inquiries in a professional and courteous manner.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Provide information on service options, charges, and billing.
  • Process customer payments and assist with RumpkePay.
  • Work with other departments to resolve customer issues.
  • Log and record customer account information.
  • Manage and monitor city billing and invoicing.

Requirements:

  • Excellent verbal and written communication skills.
  • Computer proficiency in Windows and Microsoft Office applications.
  • Ability to handle a heavy call volume in a professional and efficient manner.
  • Organized and detail-oriented with the ability to multi-task.
  • Proven analytical and problem-solving skills.

About Rumpke:

Rumpke Waste and Recycling is committed to providing exceptional service to our customers and communities. We are an equal opportunities employer and welcome applications from diverse candidates.



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