Automotive Service Consultant
2 weeks ago
Crown Automotive Group is seeking a skilled Automotive Service Consultant to join our dynamic team.
This role involves daily interactions with a diverse group of individuals, including customers, service technicians, and management personnel.
To excel in this position, a friendly demeanor and exceptional customer service abilities are crucial.
Compensation: The salary range is between $60,000 and $100,000, plus commission and bonuses, commensurate with experience.
If you possess one to three years of relevant experience, we encourage you to consider this opportunity.
Crown Automotive Group is a family-owned dealership organization, committed to delivering outstanding value and service to our customers. We pride ourselves on promoting from within, providing numerous opportunities for career advancement.
Benefits include:
- Medical, dental, and vision insurance
- Paid Time Off (PTO)
- Short- and long-term disability coverage
- Life insurance
- Flexible spending accounts
- 401K with company match
- A stable work environment
- Opportunities for community service
- A safe and environmentally responsible workplace
Key Responsibilities:
- Achieve established service sales targets
- Meet customer satisfaction metrics
- Schedule service appointments and gather necessary customer and vehicle information
- Welcome customers promptly and gather vehicle details
- Accurately document vehicle issues on repair orders
- Conduct test drives as needed
- Recommend additional services when necessary
- Provide clear and comprehensive cost estimates for labor and parts
- Enhance product knowledge continually
- Explain completed services to customers
- Implement and uphold quality control measures
- Perform other duties as required by the company
Qualifications:
- A minimum of one year of experience as an automotive service consultant
- Basic understanding of automotive repairs
- Proficient computer skills
- Ability to operate both standard and automatic vehicles
- Capable of explaining technical repairs in layman's terms
- Strong analytical skills to identify customer needs
- Physical ability to work outdoors and maneuver in and out of vehicles
- Exemplary customer service skills
- Strong work ethic and ability to adhere to a consistent work schedule
- Attention to detail is essential
Successful candidates must pass pre-employment background checks and hold a valid driver’s license with a clean driving record.
Join us at Crown Automotive Group and build a rewarding career
We are proud to support our community through various initiatives and are recognized as a top workplace.
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