Automotive Service Consultant

2 weeks ago


Charleston, West Virginia, United States Crown Auto Group Full time

Crown Automotive Group is seeking a skilled Automotive Service Consultant to join our dynamic team.

This role involves daily interactions with a diverse group of individuals, including customers, service technicians, and management personnel.

To excel in this position, a friendly demeanor and exceptional customer service abilities are crucial.

Compensation: The salary range is between $60,000 and $100,000, plus commission and bonuses, commensurate with experience.

If you possess one to three years of relevant experience, we encourage you to consider this opportunity.

Crown Automotive Group is a family-owned dealership organization, committed to delivering outstanding value and service to our customers. We pride ourselves on promoting from within, providing numerous opportunities for career advancement.

Benefits include:

  • Medical, dental, and vision insurance
  • Paid Time Off (PTO)
  • Short- and long-term disability coverage
  • Life insurance
  • Flexible spending accounts
  • 401K with company match
  • A stable work environment
  • Opportunities for community service
  • A safe and environmentally responsible workplace

Key Responsibilities:

  • Achieve established service sales targets
  • Meet customer satisfaction metrics
  • Schedule service appointments and gather necessary customer and vehicle information
  • Welcome customers promptly and gather vehicle details
  • Accurately document vehicle issues on repair orders
  • Conduct test drives as needed
  • Recommend additional services when necessary
  • Provide clear and comprehensive cost estimates for labor and parts
  • Enhance product knowledge continually
  • Explain completed services to customers
  • Implement and uphold quality control measures
  • Perform other duties as required by the company

Qualifications:

  • A minimum of one year of experience as an automotive service consultant
  • Basic understanding of automotive repairs
  • Proficient computer skills
  • Ability to operate both standard and automatic vehicles
  • Capable of explaining technical repairs in layman's terms
  • Strong analytical skills to identify customer needs
  • Physical ability to work outdoors and maneuver in and out of vehicles
  • Exemplary customer service skills
  • Strong work ethic and ability to adhere to a consistent work schedule
  • Attention to detail is essential

Successful candidates must pass pre-employment background checks and hold a valid driver’s license with a clean driving record.

Join us at Crown Automotive Group and build a rewarding career

We are proud to support our community through various initiatives and are recognized as a top workplace.



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