Airport Lounge Guest Services Representative

2 weeks ago


Cleveland, Ohio, United States Hyde Park Hospitality Full time
Job Overview

Hyde Park Hospitality (HPH) stands as a prominent entity in the culinary sector, specializing in airport concessions, staffing management, brand licensing, and comprehensive food and facilities oversight. Our diverse leadership team is committed to fostering an inclusive environment, welcoming talented individuals from various backgrounds to contribute to our success. Our dedication to diversity has positioned us among the fastest-growing companies in the Chicago region.

We are in search of a Front Desk Associate to enhance our operations at The Club situated within Cleveland Hopkins International Airport. In this role, you will play a vital part in delivering outstanding customer service within a distinguished lounge atmosphere. Flexibility in scheduling, including availability for weekends and holidays, is essential.

Key Responsibilities:

  • Engaging with airline travelers in a respectful and professional manner
  • Greeting guests personally and assisting them throughout their stay
  • Providing detailed information regarding amenities and services
  • Processing cash and credit card transactions accurately
  • Restocking food and beverage supplies as needed
  • Completing necessary daily documentation and reports

Qualifications:

  • High school diploma or equivalent
  • 1-2 years of experience in hospitality or customer service
  • Strong communication and organizational abilities
  • Willingness to work flexible shifts
  • Proficiency in English

We offer a range of benefits, including medical and disability insurance, vacation time, 401K matching, and employee discounts.

Learn more about our organization at hph-



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