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Guest Services Representative

2 months ago

Cleveland, Ohio, United States Comfort Inn Full time
Position Overview

Make a Difference in Hospitality

At Comfort Inn, we are dedicated to creating memorable experiences for our guests. Our team is committed to excellence, ensuring that every visitor feels welcomed and valued throughout their stay.

Competitive Compensation

We offer a salary that reflects your experience and dedication to service.

KEY RESPONSIBILITIES

  • Deliver outstanding customer service by engaging with guests to enhance their overall experience.
  • Participate in ongoing training sessions and team meetings to improve service quality.
  • Maintain a comprehensive understanding of booking procedures and current promotions.

QUALIFICATIONS AND SKILLS

  • A high school diploma is required; some college education is preferred.
  • Ability to work independently with minimal oversight.
  • Exhibit a positive, professional demeanor with a strong focus on customer service.
  • Demonstrate effective problem-solving abilities, particularly in managing guest concerns with composure.
  • Possess excellent judgment to assess guest issues and provide appropriate solutions.
  • Capable of gathering and analyzing information from various sources to resolve challenges.
  • Strong verbal and written communication skills are essential.
  • Commitment to upholding the values of communication, collaboration, performance excellence, and respect for diversity.