Guest Services Manager

2 weeks ago


Memphis, Tennessee, United States Davidson Hospitality Group Full time
Position Overview: As a Front Desk Supervisor at Davidson Hospitality Group, you will oversee the front desk operations, ensuring that our guests receive outstanding service throughout their stay.

Key Responsibilities:
  • Lead and mentor the front desk team to provide exceptional customer service.
  • Manage daily front desk operations, including check-in and check-out processes.
  • Address guest inquiries and resolve any issues that may arise during their stay.
  • Ensure the front desk area is well-maintained and organized.
  • Collaborate with other departments to enhance the overall guest experience.

Qualifications:
  • Previous experience in a supervisory role within the hospitality industry.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Proficient in hotel management software and Microsoft Office Suite.

We are looking for a dedicated professional who is passionate about delivering high-quality service and creating memorable experiences for our guests. If you possess the skills and enthusiasm to excel in this role, we encourage you to consider this opportunity.

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