Guest Services Supervisor

2 weeks ago

Memphis, Tennessee, United States Sheraton Memphis Downtown Full time

Property Overview:

Sheraton Memphis Downtown is a renowned establishment situated in the vibrant downtown area of Memphis, Tennessee. It provides an engaging and dynamic workplace environment. Being part of the Sheraton Memphis Downtown team means aligning with a respected Marriott brand celebrated for its Southern hospitality, outstanding service, and strategic location. The hotel presents a variety of career opportunities, ranging from guest services to culinary roles, offering a diverse and fulfilling career trajectory. Sheraton Memphis Downtown is dedicated to fostering a guest-focused work culture that emphasizes teamwork, professionalism, and exceptional guest experiences. Employees can anticipate a fast-paced and energetic environment where they can demonstrate their abilities, advance their careers, and contribute to a team committed to delivering remarkable service to guests. Becoming part of Sheraton Memphis Downtown offers a distinctive chance to engage with a prestigious hotel that significantly contributes to the lively hospitality landscape of Memphis.

Position Summary:
Are you an enthusiastic and customer-oriented professional with a strong interest in hospitality? As a Front Desk Manager, you will oversee our front desk team to ensure the delivery of exceptional guest experiences. Being the initial point of contact for our guests, your vibrant energy and passion will help cultivate a welcoming and positive environment.

Key Responsibilities:

  • Manage the daily functions of the front desk, ensuring efficient operations and seamless processes.
  • Train, guide, and inspire front desk personnel to provide exemplary service.
  • Address guest inquiries, concerns, and complaints with professionalism and promptness.
  • Collaborate with other departments to guarantee smooth guest experiences.
  • Supervise and uphold front desk protocols, including check-in/check-out procedures and reservation management.
  • Implement and uphold hotel policies and procedures to ensure compliance and guest satisfaction.
  • Oversee room inventory and optimize revenue through effective room management techniques.
  • Conduct performance assessments and provide constructive feedback to front desk staff.

Qualifications:

  • Minimum of 2 years of prior management experience in front office or related fields.
  • Strong time management and negotiation skills.
  • Ability to independently manage and lead various aspects of the department.
  • Knowledge of employment and Innkeeper laws applicable to the jurisdiction.
  • Experience with cash handling is essential.
  • Effective communication skills with the public and team members.
  • Fluency in reading, writing, and speaking English.
  • Proficient in computer applications, including Opera PMS, Micros, Microsoft Office, and Excel.

Benefits:
Davidson Hospitality Group is a distinguished, full-service hospitality management firm overseeing hotels, restaurants, and entertainment venues across the United States. As a trusted partner for leading brands, Davidson offers a unique management style that combines the personalized service of a small company with the extensive expertise of a larger organization. In line with its commitment to delivering value, Davidson encompasses four specialized operational divisions: Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group.

Davidson is dedicated to enhancing the lives and well-being of its team members and their families through a comprehensive benefits program, which includes:

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Discounts on hotel stays.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

Working at Davidson is a unique experience, blending career and passion. Here, every role contributes to redefining the quality of hospitality delivered to our guests, clients, partners, and each other.

Equal Opportunity Employer: Davidson Hospitality is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate based on race, gender, disability, or any other protected status.

Drug-Free Workplace: Davidson Hospitality maintains a drug-free environment. Pre-employment drug testing and background checks are required.

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