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Guest Services Attendant

2 months ago

Memphis, Tennessee, United States Davidson Hospitality Full time

Position Overview

Are you a dynamic and service-focused individual passionate about enhancing guest experiences? As a Bellperson, you will play a crucial role in ensuring our guests enjoy their stay to the fullest. Your enthusiasm, energy, and exceptional service abilities will be essential as you assist guests with their luggage, share insights about our hotel's offerings and local attractions, and foster a welcoming environment. This is an exciting opportunity to thrive in a vibrant hospitality setting.

Key Responsibilities:

  • Welcome guests with a friendly and approachable attitude upon their arrival.
  • Provide efficient assistance with luggage handling to ensure a seamless experience.
  • Share detailed information regarding hotel amenities, services, and nearby attractions.
  • Accompany guests to their accommodations, highlighting room features and facilities.
  • Deliver messages, packages, and other items directly to guest rooms.
  • Arrange transportation for guests as needed.
  • Keep the lobby area tidy and organized.
  • Anticipate guests' needs to guarantee a memorable experience.

Become a part of our commitment to outstanding guest service as a Bellperson. This role offers a chance to make a positive impact on our guests' experiences and help create lasting memories.

Qualifications

  • Previous experience in Guest Services or Bell operations is preferred.
  • A valid CDL license is required where applicable.
  • Knowledge of the local area and attractions is advantageous.
  • Proficiency in reading, writing, and speaking English.
  • Strong communication skills for effective interaction with guests and colleagues.

Benefits

Davidson Hospitality Group is a recognized leader in full-service hospitality management, overseeing a diverse portfolio of hotels, restaurants, and entertainment venues across the United States. Our unique management approach combines the personalized service of a smaller company with the extensive expertise of a larger organization. We are committed to delivering value to our team members and their families through a comprehensive benefits program, which includes:

  • Multiple tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Discounts on hotel stays.
  • Tuition reimbursement programs.
  • Paid time off for vacation, illness, bereavement, and holidays.
  • 401K matching contributions.

Working with Davidson is more than just a job; it’s a calling. Every role contributes to redefining the quality of hospitality we provide to our guests, clients, partners, and each other.