Guest Services Supervisor

2 weeks ago


Memphis, Tennessee, United States Sheraton Memphis Downtown Full time

Property Overview:

Sheraton Memphis Downtown is a prominent hotel situated in the vibrant downtown area of Memphis, Tennessee. This establishment offers a lively and engaging work atmosphere. Being part of the Sheraton Memphis Downtown team means aligning with a reputable Marriott brand celebrated for its Southern hospitality, exceptional service, and strategic location. The hotel provides a variety of career opportunities, spanning guest services to food and beverage, ensuring a diverse and fulfilling career trajectory. Sheraton Memphis Downtown is dedicated to fostering a guest-focused work culture that emphasizes teamwork, professionalism, and outstanding guest interactions. Employees can anticipate a fast-paced and dynamic environment where they can exhibit their skills, advance their careers, and contribute to a team that prioritizes exceptional service.

Position Overview:
Are you an energetic and customer-oriented professional with a love for the hospitality industry? As a Front Desk Manager, you will oversee our front desk team, ensuring the delivery of remarkable guest experiences. As the initial point of contact for guests, your enthusiasm and positive demeanor will help cultivate a welcoming environment.

Key Responsibilities:

  • Manage the daily operations of the front desk, ensuring efficient and seamless processes.
  • Train, mentor, and inspire front desk personnel to provide exemplary service.
  • Address guest inquiries, concerns, and complaints with professionalism and promptness.
  • Collaborate with other departments to guarantee a cohesive guest experience.
  • Oversee and uphold front desk procedures, including check-in/check-out and reservation management.
  • Implement and uphold hotel policies and procedures to ensure compliance and guest satisfaction.
  • Manage room inventory and optimize revenue through effective room management strategies.
  • Conduct performance assessments and provide constructive feedback to front desk team members.

Qualifications:

  • Minimum of 2 years of prior management experience in front office or related fields.
  • Strong time management and negotiation skills.
  • Ability to independently manage and lead various aspects of the department.
  • Knowledge of employment and Innkeeper laws applicable to the jurisdiction.
  • Prior experience with cash handling is essential.
  • Effective communication skills with the public and fellow team members.
  • Fluency in reading, writing, and speaking English.
  • Proficient in computer applications, including Opera PMS, Micros, Microsoft Office, and Excel.

Benefits:
Davidson Hospitality Group is a distinguished, full-service hospitality management firm overseeing hotels, restaurants, and entertainment venues nationwide. As a trusted partner for leading brands, Davidson offers a unique management style that combines the personalized service of a small company with the extensive expertise of a larger organization. Davidson is committed to delivering value to its owners and team members, offering a comprehensive benefits program designed to enhance the lives and well-being of employees and their families.

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Hotel discounts.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

At Davidson, working is more than just a job; it’s a calling. It’s a blend of career and revolution, where every role contributes to redefining quality hospitality for our guests, clients, partners, and each other.



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