Senior Human Services Program Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Senior Human Services Program Specialist to join our team at My Florida Corp Defunct. As a Senior Human Services Program Specialist, you will be responsible for providing exceptional customer service to Medicaid recipients and providers, answering questions regarding Medicaid covered services and Choice Counseling, and making referrals to the appropriate agencies.
Key Responsibilities:
* Provide full-time customer service to a high-volume Contact Center in Orlando
* Answer recipient and provider questions regarding Medicaid covered services and Choice Counseling
* Make referrals to the appropriate agencies
* Maintain up-to-date knowledge concerning the Florida Medicaid program
* Meet or exceed established contact center performance measures and contact center metrics
Requirements:
* At least two years of experience providing a professional level of customer service in a fast-paced consumer-centric environment
* Moderate to extensive experience and abilities using different computer programs such as Excel, Outlook, and Word
* Six months of experience working in a call center or high call volume setting
* Bilingual (English/Spanish) language skills
What We Offer:
* Competitive salary and benefits package
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment
How to Apply:
If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online portal.
About Us:
My Florida Corp Defunct is a leading provider of healthcare services in Florida. We are committed to delivering high-quality care to our patients and providing a supportive and inclusive work environment for our employees.
Contact Information:
For more information about this opportunity, please contact our HR department at [insert contact information].
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