Customer Service Team Lead

2 weeks ago


Portland, Oregon, United States Whole Foods Market Full time
Job Title: Customer Service Supervisor

At Whole Foods Market, we're seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our Store Support team, you will play a critical role in ensuring exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Supervise and delegate tasks to Team Members to ensure seamless customer service and efficient store operations.
  • Collaborate with Team Trainers to develop and implement training programs that build high-performance teams and minimize turnover.
  • Assist in training new Team Members, utilizing learning checklists and training materials to ensure a smooth onboarding process.
  • Maintain a clean, well-stocked, and properly rotated store environment, ensuring a positive shopping experience for customers.
  • Resolve complex customer complaints and concerns in a professional and courteous manner.
  • Ensure all Team Members receive necessary breaks and communicate attendance issues to Team Leaders and Store Leadership.
  • Set and achieve high standards of retail execution, fostering a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Monitor customer flows and needs, directing Team Members as necessary to satisfy and delight customers.
  • Provide timely, thorough, and thoughtful performance evaluations, consistently communicating and modeling WFM vision and goals.
Requirements:
  • Extensive knowledge of Store Support team procedures and policies.
  • Ability to teach others in a positive and constructive manner.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with email, Microsoft Office, and operations-related applications.
  • 12+ months retail experience.
Working Conditions:
  • Must be able to lift 50 pounds.
  • In an 8-hour work day: standing/walking 6-8 hours.
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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