Customer Service Representative

1 week ago


Phoenix, Arizona, United States Chris Bolton - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will play a vital role in helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams.

Responsibilities
  • Customer Relationships: Establish and maintain strong relationships with our customers, providing exceptional service and support to meet their needs.
  • Insurance and Financial Services: Use a customer-focused, needs-based review process to educate customers about insurance options and develop leads, schedule appointments, and market appropriate products and services.
  • Team Collaboration: Work collaboratively with our team to achieve sales and customer service goals, while maintaining a positive and productive work environment.
Benefits
  • Competitive Compensation: Earn a competitive hourly pay plus commission/bonus, with opportunities for growth and advancement within our agency.
  • Benefits Package: Enjoy a comprehensive benefits package, including 401(k), paid time off, and licensing paid by the agency.
  • Professional Development: Receive training and support to help you succeed in your role and advance your career.
Requirements
  • Customer Focus: Possess a strong customer service orientation and ability to work with people from diverse backgrounds.
  • Communication Skills: Demonstrate excellent written, verbal, and listening communication skills.
  • Marketing and Sales: Show interest in marketing products and services based on customer needs and have a proven track record of success in sales.
  • Problem-Solving: Possess strong problem-solving skills and ability to work proactively in a fast-paced environment.
  • Computer Skills: Be able to learn and use computer functions to support sales and customer service activities.


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