Enterprise Renewal Specialist
5 days ago
**Job Summary:** We are seeking an Enterprise Renewal Specialist to join our team at ServiceNow. As a key member of our customer success organization, you will be responsible for managing renewal contracts and ensuring the continued growth and satisfaction of our enterprise customers.
About the Job:
- You will negotiate all facets of renewal contracts with customers to maximize contract value while enhancing their relationship with ServiceNow.
- You will develop and execute win-win negotiation strategies that meet both customer and company needs.
- You will maintain an understanding of ServiceNow licensing models to provide sales and customer support in licensing discussions.
Benefits:
- A competitive estimated salary range of $80,000 - $110,000 per year.
- The opportunity to work with a global market leader in the IT industry.
- A dynamic and supportive team environment.
Requirements:
- 5+ years of demonstrated success in a Renewal Account Management or Customer Success capacity.
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
- Advanced proficiency with contract renewal processes.
- Excellent customer management skills; including sales, account management, and customer service.
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