Renewal Account Management Professional

1 week ago


Vienna, Virginia, United States ServiceNow Full time

**Job Title:** Renewal Account Manager

**Estimated Salary:** $80,000 - $110,000 per year

We are seeking an experienced Renewal Account Manager to join our team at ServiceNow. As a key member of our customer success organization, you will be responsible for managing renewal contracts and ensuring the continued growth and satisfaction of our enterprise customers.

Key Responsibilities:

  • Negotiate all facets of renewal contracts with customers to maximize contract value while enhancing their relationship with ServiceNow.
  • Develop and execute win-win negotiation strategies that meet both customer and company needs.
  • Maintain an understanding of ServiceNow licensing models to provide sales and customer support in licensing discussions.
  • Monitor customer health metrics to identify risks and develop mitigation strategies.
  • Work with partner teams to provide regular updates on renewal status and escalate when necessary.

Requirements:

  • 5+ years of demonstrated success in a Renewal Account Management or Customer Success capacity.
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
  • Advanced proficiency with contract renewal processes.
  • Excellent customer management skills; including sales, account management, and customer service.


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