Customer Service Representative
7 days ago
Job Summary
Maintains a clean and organized store environment according to company standards. Interacts with customers, transports groceries, locates products, and verifies prices. Provides excellent customer service while ensuring a safe and sanitary shopping experience.
Essential Duties and Responsibilities
- Builds attractive product displays and maintains a visually appealing store by assembling products in designated areas, removing cardboard from shelves as products are purchased, and placing it in a designated area.
- Collects shopping carts and stores them in the cart corral. Keeps the parking lot free of trash and debris; communicates with management any incidents, actions, or concerns occurring on store premises.
- Maintains full stock conditions on grocery display racks and shelves.
- Encourages product sales through active customer engagement.
- Takes precautions when handling objects to avoid damage to products, property, etc.
- Maintains a clean, safe, and sanitary working and shopping environment by adhering to company safety procedures. Complies with all company policies and procedures.
- Maintains a friendly and customer-service-oriented attitude by greeting customers, answering questions, and transporting groceries as needed.
Knowledge, Skills, and Abilities
- Ability to remain courteous with customers at all times.
- Ability to effectively communicate (in written and verbal form) with customers and partners.
- Ability to multi-task and work in a fast-paced environment.
- Ability to operate manual and electric pallet jack (partners 18 years and older).
- Ability to safely work with sharp objects such as knives, box cutters, etc.
- Ability to work flexible schedules, including nights, weekends, and holidays.
Education, Experience, and Qualifications
- Typically involves on-the-job training.
- Minimum of 18 years of age required to operate equipment.
Physical Demands
- Continuously required to use close vision, distance vision, depth perception, or the ability to focus.
- Continuously required to talk and hear.
- Continuously required to use hands for reaching, touching, or handling.
- Continuously required to stand or walk.
- Frequently required to use strenuous finger and hand movements.
- Frequently required to push, pull, maneuver, or lift objects up to 40 pounds.
- Occasionally required to push, pull, maneuver, or lift objects up to 75 pounds.
- Occasionally required to bend, kneel, squat, or stoop.
- Attendance at work is required.
Work Context and Environment
- Work is generally performed in a retail store.
- Frequently exposed to outside temperatures and weather.
- Frequently exposed to wet, slippery, or damp conditions.
- Occasionally exposed to cleaning agents.
- Noise level varies.
Equal Opportunity Employer
Brookshire Grocery Company strives to provide a safe, drug-free, and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or military status and any other trait protected by law.
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