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Customer Service Director

2 months ago

Bossier City, Louisiana, United States Paul McMurry - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Manager at Paul McMurry - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and nurture strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their concerns are addressed and their expectations are met.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate customer service efforts and ensure seamless communication.
    • Participate in cross-functional teams to develop and implement strategies that drive business growth and customer satisfaction.
Requirements
  • Customer Service Expertise
    • Demonstrate a strong commitment to customer service and a passion for delivering exceptional experiences.
    • Proven ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Communication and Interpersonal Skills
    • Excellent communication skills to assist customers and coordinate with other agency team members.
    • Proven ability to build strong relationships with clients and colleagues.
  • Problem-Solving and Adaptability
    • Proactive in problem-solving and able to think critically to resolve customer issues.
    • Adaptable and flexible in a fast-paced environment with changing priorities.
Benefits
  • Competitive Compensation
    • Salary plus opportunity for commission and bonuses.
  • Professional Growth and Development
    • Growth potential and opportunity for advancement within the agency.
  • Work-Life Balance
    • Paid time off (vacation and personal/sick days).
  • Valuable Career Experience
    • Opportunity to gain valuable experience in the insurance industry and develop skills in customer service, communication, and problem-solving.