Field Service Engineer III

4 weeks ago


Los Angeles, California, United States Medtronic Full time
Job Summary

We are seeking a highly skilled Field Service Engineer III to join our team at Medtronic. As a Field Service Engineer III, you will be responsible for providing technical support and maintenance services to our customers in the field.

Key Responsibilities
  • Provide technical support and maintenance services to customers in the field
  • Install, operate, maintain, repair, and modify medical equipment
  • Analyze and evaluate products and related performance
  • Troubleshoot and diagnose malfunctions to resolve system issues in a timely manner
  • Support future product integrations by performing upgrades and/or configuration updates to existing and future imaging, navigation, and robotic capital equipment
  • Lead and participate in product technical repair and clinical use training with domestic, international, and 3rd party staff members
  • Liaison between engineering staff and customer base to improve the functionality of the system
  • Interface and build relationships with sales personnel to provide a unified voice to the customer, while representing the service organization's policies, needs, and strategies
  • Provide testing and validation support to the manufacturer's organization, as applicable
  • Assist in technical support for users of intra-operative imaging system, navigation, and robotic surgical equipment, including phone support for users and technical staff
  • Keeping accurate records of discussions or correspondence with customers, including all assigned complaints, follow-up actions, root cause analysis, and final resolution within the complaint tracking system
  • Participate in weekly teleconferences for escalations, post-activity recaps, and required training
  • Provide proactive, clear communication with all levels of management both within Medtronic and within the customer organization
  • Perform duties in compliance with environmental, health, and safety-related site rules, policies, or governmental regulations
  • Travel requirement: 50-75%
Requirements
  • High School Diploma and 4+ years technician, field service, or customer support experience
  • Bachelor's degree in Bioengineering, engineering, or technology field (nice to have)
  • Previous experience as Technician/Field Services within medical device industry (nice to have)
  • Experience with orthopedic anatomy, surgical protocol, and medical terminology (nice to have)
  • Ability to troubleshoot with technical skills, creativity, and high discipline
  • Familiarity with most commonly used test equipment (i.e., dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
  • Ability to read and understand schematics and engineering drawings
  • Familiar with the FDA 21 CFR, CGMP for Medical devices
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
  • Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements
  • Experience with x-Ray systems, particularly mobile fluoroscopy or CT systems (nice to have)
  • Experience with robotics or motion control (nice to have)
Benefits

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees' lives is at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S. (excl. PR) locations (USD): $60,000.00 - $90,000.00

Medtronic benefits and compensation plans



  • Los Angeles, California, United States Thermo Fisher Scientific Full time

    Job Summary We are seeking a highly skilled Field Service Engineer III to join our team at Thermo Fisher Scientific. As a Field Service Engineer III, you will be responsible for performing on-site installation, servicing, and repair of complex equipment and systems. You will investigate and improve operational quality of system equipment, instruct customers...


  • Los Angeles, California, United States Thermo Fisher Scientific Full time

    Job DescriptionThermo Fisher Scientific is seeking a highly skilled Field Service Engineer III to join our team. As a key member of our Materials and Structural Analysis Division, you will be responsible for performing on-site installation, servicing, and repair of complex equipment and systems.Key Responsibilities:Conduct on-site installation of...


  • Los Angeles, California, United States Canon USA & Affiliates Full time

    Job SummaryCanon USA & Affiliates is seeking a highly skilled Customer Service Engineer III to join our team. As a key member of our field service operations, you will be responsible for installing, maintaining, and servicing medical imaging equipment across multiple product lines.Key ResponsibilitiesInstall and maintain medical imaging equipment effectively...


  • Los Angeles, California, United States Evident Scientific Full time

    Job SummaryEvident Scientific is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for servicing and repairing Evident Microscope Imaging systems across the Americas. This is a customer-facing role that requires excellent communication and technical skills.Key ResponsibilitiesProvide onsite...


  • Los Angeles, California, United States Evident Scientific Full time

    Job SummaryEvident Scientific is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for servicing and repairing Evident Microscope Imaging systems across the Americas.Key ResponsibilitiesInstall, maintain, and repair Evident Microscope Imaging systemsConduct system diagnoses and repairsPerform...


  • Los Angeles, California, United States Bruker Full time

    Job DescriptionJob Title: Field Service EngineerCompany: BrukerJob Summary:We are seeking an experienced Field Service Engineer to join our team of service professionals. As a Field Service Engineer, you will be responsible for providing timely, accurate, and professional service and support directly to our customers to ensure system performance and uptime,...


  • Los Angeles, California, United States Rivian Automotive Full time

    About Rivian AutomotiveRivian Automotive is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new...


  • Los Angeles, California, United States Precision Technologies Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Precision Technologies. As a Field Service Engineer, you will be responsible for providing on-site support for our vehicle build production of customer's Zero Emission Hydrogen Fuel Cell Trucks.Key ResponsibilitiesSupport "hands-on" repairs of customer vehicles at end...

  • Systems Engineer III

    4 weeks ago


    Los Angeles, California, United States Blue Origin Full time

    Role SummaryAt Blue Origin, we're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. As a Systems Engineer III, you'll be directly involved in the development and delivery of engine systems supporting a variety of customers and customer needs. This includes various lifecycles...


  • Los Angeles, California, United States Arcata Full time

    Job SummaryThe Field Service Engineer is responsible for providing technical support to ensure timely completion of work while meeting or exceeding quality standards. This position receives technical guidance from the Work Group Lead and the Range Operations & Maintenance Manager.Key ResponsibilitiesSupport telemetry, radar, and data processing system...


  • Los Angeles, California, United States Evident Scientific Full time

    Job Description:The Senior Field Service Engineer will provide technical support and maintenance for Evident Microscope Imaging systems across the Americas. This role involves customer-facing services including installation, maintenance, diagnosis, repair, and on-site visits. The ideal candidate will have a strong background in physics principles and...


  • Los Angeles, California, United States Bruker Full time

    Job SummaryWe are seeking an experienced Scientific Field Service Engineer to join our team at Bruker. As a Field Service Engineer, you will be responsible for providing timely, accurate, and professional service and support directly to our customers to ensure system performance and uptime, customer success, satisfaction, and strive to exceed our customer's...


  • Los Angeles, California, United States Blue Origin Full time

    Role SummaryAt Blue Origin, we're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. As a Materials and Process Engineer III, you will be responsible for identifying materials and processes to increase manufacturability of liquid rocket engine hardware. This role is part of the...


  • Los Angeles, California, United States Evident Scientific Full time

    Job DescriptionThe Field Service Engineer services and repairs Evident Microscope Imaging systems across the Americas in support of Evident customers and Sales. This position is customer-facing, including installation, maintenance, diagnosis, repair, and on-site visits.Key ResponsibilitiesProvide onsite instrument installation, maintenance, and repair within...


  • Los Angeles, California, United States Bruker Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Bruker. As a Field Service Engineer, you will be responsible for providing timely, accurate, and professional service and support directly to our customers to ensure system performance and uptime, customer success, satisfaction, and strive to exceed our customer's...


  • Los Angeles, California, United States Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer II to join our team at Thermo Fisher Scientific. As a key member of our Electron Microscopy business, you will be responsible for providing technical support and maintenance services to our customers in the Greater Los Angeles territory.As a Field Service Engineer II, you will be the primary...


  • Los Angeles, California, United States Revel Staffing Full time

    Field Service Engineer Position Overview:A leading company in the machine tool industry is seeking an experienced Field Service Engineer to join the team. The role involves the installation, repair, and upgrading of CNC equipment and systems. This position is based in the Western Territories and requires a strong understanding of Fanuc machines and CNC...


  • Los Angeles, California, United States Blue Origin Full time

    Role OverviewAt Blue Origin, we're pushing the boundaries of space exploration and development. As an FPGA Firmware Engineer III, you'll play a critical role in designing and implementing firmware for our cutting-edge systems. Your expertise in FPGA development languages, such as VHDL or Verilog, will be essential in creating high-performance firmware...


  • Los Angeles, California, United States Jobot Full time

    About the RoleWe are seeking an experienced CNC Field Service Engineer to join our team at Jobot. As a key member of our team, you will be responsible for installing and repairing CNC machines and accessories at customer sites.Key ResponsibilitiesInstall and assemble CNC machines and accessories at customer sitesDiagnose and repair mechanical, electrical,...


  • Los Angeles, California, United States Blue Origin Full time

    At Blue Origin, we are pushing the boundaries of space exploration and development. As an Aerospace Systems Engineer III, you will play a critical role in designing and developing safe and reliable aerospace systems.This position is part of the In-Space Systems (ISS) business unit and supports the Blue Ring program, which focuses on developing satellite...