Field Service Engineer III
4 weeks ago
We are seeking a highly skilled Field Service Engineer III to join our team at Medtronic. As a Field Service Engineer III, you will be responsible for providing technical support and maintenance services to our customers in the field.
Key Responsibilities- Provide technical support and maintenance services to customers in the field
- Install, operate, maintain, repair, and modify medical equipment
- Analyze and evaluate products and related performance
- Troubleshoot and diagnose malfunctions to resolve system issues in a timely manner
- Support future product integrations by performing upgrades and/or configuration updates to existing and future imaging, navigation, and robotic capital equipment
- Lead and participate in product technical repair and clinical use training with domestic, international, and 3rd party staff members
- Liaison between engineering staff and customer base to improve the functionality of the system
- Interface and build relationships with sales personnel to provide a unified voice to the customer, while representing the service organization's policies, needs, and strategies
- Provide testing and validation support to the manufacturer's organization, as applicable
- Assist in technical support for users of intra-operative imaging system, navigation, and robotic surgical equipment, including phone support for users and technical staff
- Keeping accurate records of discussions or correspondence with customers, including all assigned complaints, follow-up actions, root cause analysis, and final resolution within the complaint tracking system
- Participate in weekly teleconferences for escalations, post-activity recaps, and required training
- Provide proactive, clear communication with all levels of management both within Medtronic and within the customer organization
- Perform duties in compliance with environmental, health, and safety-related site rules, policies, or governmental regulations
- Travel requirement: 50-75%
- High School Diploma and 4+ years technician, field service, or customer support experience
- Bachelor's degree in Bioengineering, engineering, or technology field (nice to have)
- Previous experience as Technician/Field Services within medical device industry (nice to have)
- Experience with orthopedic anatomy, surgical protocol, and medical terminology (nice to have)
- Ability to troubleshoot with technical skills, creativity, and high discipline
- Familiarity with most commonly used test equipment (i.e., dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
- Ability to read and understand schematics and engineering drawings
- Familiar with the FDA 21 CFR, CGMP for Medical devices
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
- Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements
- Experience with x-Ray systems, particularly mobile fluoroscopy or CT systems (nice to have)
- Experience with robotics or motion control (nice to have)
Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees' lives is at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S. (excl. PR) locations (USD): $60,000.00 - $90,000.00
Medtronic benefits and compensation plans
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