Field Service Engineer
4 weeks ago
Job Summary
Evident Scientific is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for servicing and repairing Evident Microscope Imaging systems across the Americas. This is a customer-facing role that requires excellent communication and technical skills.
Key Responsibilities
- Provide onsite instrument installation, maintenance, and repair within an assigned geographical area or as required.
- Conduct system diagnoses and repairs, perform maintenance/calibration, and detailed cleaning of products and accessories.
- Prepare technical reports and Service Repair information necessary while in the field.
- Re-pack components for safe return to customers.
- Submit reports in a timely and accurate manner.
- Assist Field Service Engineers and Sales Representatives with product installations, trade shows, and other events as required.
- Conduct effective customer and internal communication.
- Ensure timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.
Requirements
- B.S. degree in Physics, Engineering, Chemistry, or other Life Science or Physical Science specialty.
- Experience in technical after-sale service environment/organization, including field service and direct customer communications.
- Hands-on experience with complex analytical or measuring instruments in a real-world situation or in a college lab setting.
- Knowledge of at least three of the following: mechanical drawing, parts, diagram, basic geo-optics, spectroscopy, microscopy, electronics, and programming.
What We Offer
Evident Scientific offers a competitive salary, a robust 401(k) program, annual bonus program, and comprehensive medical benefits. We also offer tuition reimbursement, flexible schedules, parental and adoption leave, on-site services, and Colleague Affinity Networks.
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