Field Service Engineer III
4 weeks ago
At Bruker, we are seeking an experienced Field Service Engineer to join our team of service professionals. As a Field Service Engineer, you will be responsible for providing timely, accurate, and professional service and support directly to our customers to ensure system performance and uptime, customer success, satisfaction, and strive to exceed our customer's expectations every time.
Key Responsibilities:- Installation, troubleshooting, repairs, calibration, and maintenance of Bruker Cellular Analysis systems at customer sites
- Build and maintain relationships to meet and exceed our customers' needs and expectations.
- Provide and partake in training, technical support, and administration activities, as necessary.
- Perform timely input and updates to service management systems, reports, and records.
- Work closely with Peers, Field Applications, Product Applications, Operations and Logistics, Product Support, Research & Development, and Management to continuously improve our customer solutions.
- Manage schedules, travel needs, spare parts and inventory, customer entitlement and service obligations, quoting, and communication of customer feedback.
- Other duties as assigned.
- Bachelor's Degree in Engineering, Science, or a related field preferred.
- 5 years' equivalent work experience and/or military training with scientific research instruments, metrology, analytical measurement, medical devices, or similar complex hardware and software systems.
- Previous proven successful field service experience required.
- Experience building, installing, and/or troubleshooting and repairing complex scientific research systems.
- Experience with Salesforce a plus
- Excellent written and verbal English is required.
- Experience with Proprietary software systems, Databases, Laboratory Information Management Systems, etc., an asset
- Valid, clean driver's license required.
- Valid current passport and ability to travel up to 80% both domestically and internationally.
- Ability to lift and move up to and including 55 lbs Kg)
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