Technical Content Specialist

1 month ago


Santa Clara, California, United States Net2Source Inc. Full time

We are seeking a skilled Technical Content Specialist to join our team at Net2Source Inc. in Santa Clara, CA.

The estimated salary for this position is $120,000 - $180,000 per year, based on the national average for technical writers in the Bay Area.

As a Technical Content Specialist, you will be responsible for creating high-quality documentation for our products and services.

Key Responsibilities:

  • Gathering technical information from experts and simplifying complex details
  • Developing and maintaining guides, specifications, best practices, support content, and more
  • Ensuring technical accuracy and usability of content through research and labs
  • Establishing and maintaining templates, style guides, and standards
  • Reviewing and editing content for grammar, style, and formatting
  • Providing support using WYSIWYG editors, XML Authoring (DITA), and ServiceNow
  • Managing multiple projects and collaborating effectively with the team
  • Creating structured content and managing version control within a DITA ecosystem
  • Troubleshooting and resolving DITA-related technical issues
  • Training colleagues on DITA best practices and tools
  • Collaborating with Learning & Development to align documentation with training

Requirements:

  • Bachelor's degree or equivalent in writing, content creation, or communication
  • 1+ years of technical writing experience
  • Exceptional writing, editing, and verbal communication skills
  • Experience with document formatting tools like WYSIWYG, HTML, and DITA
  • Proficiency with DITA environments and XML authoring tools
  • Strong project management and time management skills
  • Ability to work independently and as part of a team

Preferred Qualifications:

  • Experience with Confluence/Jira, Google Suite, and Smartsheet
  • Experience with ServiceNow, Heretto CCMS, and Zoomin CDP
  • Background in networking/data storage
  • Experience with Knowledge-Centered Services (KCS)


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