Technical Support Specialist for IT Infrastructure

7 days ago


Santa Ana, California, United States Vets Hired Full time
About the Role

Vets Hired is seeking a highly skilled Technical Support Specialist to join our team. This position will play a crucial role in ensuring the smooth operation of our IT infrastructure.

Job Description

This technical specialist will be responsible for supporting and maintaining all departmental software applications, resolving technical issues, and implementing enterprise security best practices.

Key Responsibilities
  • Support and maintain software applications, including troubleshooting and resolving technical issues.
  • Implement enterprise security best practices, including encryption, permissions, multi-factor authentication, auditing, and digital forensics.
  • Design, implement, and maintain Operating System (OS) images, application packages, and software updates through Intune and SCCM.
  • Provide support for enterprise hardware from Dell and HP, as well as Desktops/Laptops/Tablets from HP, Dell, and Microsoft.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • At least 2 years of experience in technical support or a related field.
  • Extensive knowledge of scripting languages, such as PowerShell.
  • Understanding and application of Full Disk Encryption solutions.
  • Utilization of Active Directory Domain Services.
  • Excellent problem-solving and analytical skills.
  • Ability to work effectively in a team environment.
Preferred Qualifications
  • Experience working with virtualization, cloud, and converged technologies.
  • Knowledge of Microsoft Windows 10 operating system.
  • Expertise in designing and implementing audio/video conferencing systems.
  • Experience managing complex automated Asset management solutions.
Compensation

The estimated salary for this position is $85,000 - $115,000 per year, depending on experience.



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