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Customer Service Representative Store #03 Full Time

2 months ago

Anaheim, California, United States Northgate Markets Full time

**Job Summary:**

The Customer Service Representative position at Northgate Markets is responsible for providing exceptional customer service in the store's front-end operations. This role involves supervising and directing all front-end activities and operations to ensure that the work shifts of personnel working at the front end contribute to the financial best interests of the store.

**Key Responsibilities:**

• Observe all store rules and company policies.

• Maintain effective work schedules for front-end personnel to meet business volume and traffic requirements.

• Ensure that cashiers are assisted with price checks in a prompt and timely manner.

• Handle cash pickups, change order requests, and register loans as needed.

• Be knowledgeable in and able to recognize or differentiate between all of the various types of produce merchandise carried in the store.

• Process all types of sales transactions accepted by the store, including authorized Accounts Receivable sales, EFT transactions, WIC Coupons, Food Stamps, manufacturers' coupons, gift certificates, etc.

• Maintain a regular and effective housekeeping program of the front-end area.

**Requirements:**

• At least 6 months of cashier experience within the company.

• Fluent in both English and Spanish preferred.

• Ability to hear, speak, and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and to be able to communicate effectively with department employees, coworkers, and customers.

• Customer Service Focused.

• Ability to work a combination of early, mid, and late shifts.

• Must be able to relocate to a store within 15-20 miles from home depending on the needs of the business.