Customer Service Representative
4 weeks ago
Overview:
At Home Comfort USA, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support and service.
Key Responsibilities:
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Provide accurate information about HVAC products, services, warranties, and company policies.
- Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
- Handle and resolve customer complaints and issues efficiently and effectively.
- Escalate complex issues to the appropriate department or manager when necessary.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Offer basic technical support and troubleshooting assistance for HVAC products.
- Guide customers through installation and maintenance procedures for HVAC systems.
- Coordinate with technical support teams for advanced troubleshooting and service calls.
- Ensure the accurate processing of customer orders and their timely fulfillment.
- Monitor order status and communicate updates to customers.
- Manage and update customer accounts and records in the CRM system.
- Provide customers with information about promotions, discounts, and new products.
Qualifications:
- Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
- Familiarity with HVAC systems and terminology is highly desirable.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficient in using customer service software, CRM systems.
- Ability to multitask and manage time effectively.
- Positive attitude and a strong commitment to customer satisfaction.
- Ability to work in a fast-paced environment.
- Willingness to learn and adapt to new technologies and procedures.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
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