Customer Service Representative

4 weeks ago


Anaheim, California, United States Home Comfort USA Full time

Overview:

At Home Comfort USA, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support and service.

Key Responsibilities:

  • Respond to customer inquiries via phone or email in a timely and professional manner.
  • Provide accurate information about HVAC products, services, warranties, and company policies.
  • Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
  • Handle and resolve customer complaints and issues efficiently and effectively.
  • Escalate complex issues to the appropriate department or manager when necessary.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
  • Offer basic technical support and troubleshooting assistance for HVAC products.
  • Guide customers through installation and maintenance procedures for HVAC systems.
  • Coordinate with technical support teams for advanced troubleshooting and service calls.
  • Ensure the accurate processing of customer orders and their timely fulfillment.
  • Monitor order status and communicate updates to customers.
  • Manage and update customer accounts and records in the CRM system.
  • Provide customers with information about promotions, discounts, and new products.

Qualifications:

  • Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
  • Familiarity with HVAC systems and terminology is highly desirable.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficient in using customer service software, CRM systems.
  • Ability to multitask and manage time effectively.
  • Positive attitude and a strong commitment to customer satisfaction.
  • Ability to work in a fast-paced environment.
  • Willingness to learn and adapt to new technologies and procedures.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance


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