Customer Service Representative

1 week ago

Anaheim, California, United States Ganahl Lumber Full time
Job Summary:

As a Customer Service/Replenishment professional at Ganahl Lumber Company, you will be responsible for delivering exceptional customer service by promptly addressing inquiries, processing orders, and ensuring efficient replenishment of inventory. This role involves effective communication with customers and internal teams, problem-solving to resolve issues, and maintaining accurate records.

Key Responsibilities:
  • Greet customers as they enter the store and provide a positive first impression.
  • Process customer orders and ensure accurate and timely replenishment of products.
  • Assist customers with questions or price discrepancies and resolve issues in a professional manner.
  • Handle customer complaints or issues with empathy and aim for a positive resolution.
  • Process returns and exchanges according to store policy and maintain a high level of customer satisfaction.
  • Monitor inventory levels and coordinate with the supply chain team to restock products as needed.
  • Assist customers in locating various products, resolving complaints, or providing information.
  • Bag, box, and wrap purchased items and maintain a clean and organized store environment.
  • Maintain proficiency in all organizational safe working policies and practices.
  • Perform other related duties as assigned and adhere to company policies and work requirements.
Requirements:
  • The ability to read, write, understand, and relay written and verbal instructions.
  • Ability to operate available equipment, such as cash registers, calculators, or scanners.
  • Basic mathematical skills, as needed to make change and give refunds.
  • Knowledgeable about company's products and services, and customer-related policies.
Education and Experience:
  • High school diploma or equivalent.
  • Successful completion of on-the-job training.
  • Six months of related experience preferred.
Physical Requirements:
  • This position requires prolonged periods of standing and working on cash register or related equipment.
  • Must be in adequate physical condition to perform requirements such as mental, physical and manual dexterity, hand/grip strength, depth perception and any other physical attributes that enable the employee to perform the job safely according to all Company, Local, State, and Federal regulations and requirements.
  • Ability to lift/carry up to 75 pounds regularly.
  • Ability to push/pull up to 75 pounds regularly.
  • Must wear prescribed personal protective equipment when handling material or operating equipment.
Other Requirements:
  • Must be able to successfully pass pre-employment and required drug screens as requested.
  • Must be able to successfully pass a Physical Capacity Assessments as requested.

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