Customer Service Representative
1 week ago
As a Customer Service/Replenishment professional at Ganahl Lumber Company, you will be responsible for delivering exceptional customer service by promptly addressing inquiries, processing orders, and ensuring efficient replenishment of inventory.
Key Responsibilities- Greets customers as they enter the store and provides assistance with locating products.
- Processes customer orders and ensures accurate and timely replenishment of products.
- Assists customers with questions or price discrepancies and resolves issues in a professional manner.
- Handles customer complaints or issues with empathy and aims for a positive resolution.
- Processes returns and exchanges according to store policy.
- Monitors inventory levels and coordinates with the supply chain team to restock products as needed.
- Assists customers in resolving complaints or providing information.
- Bags, boxes, and wraps purchased items.
- Maintains proficiency in all organizational safe working policies and practices.
- Performs other related duties as assigned.
- The ability to read, write, understand, and relay written and verbal instructions.
- Ability to operate available equipment, such as cash registers, calculators, or scanners.
- Basic mathematical skills, as needed to make change and give refunds.
- Knowledgeable about company's products and services, and customer-related policies.
- High school diploma or equivalent.
- Successful completion of on-the-job training.
- Six months of related experience preferred.
- This position requires prolonged periods of standing and working on cash register or related equipment.
- Must be in adequate physical condition to perform requirements such as mental, physical and manual dexterity, hand/grip strength, depth perception and any other physical attributes that enable the employee to perform the job safely according to all Company, Local, State, and Federal regulations and requirements.
- Ability to lift/carry up to 75 pounds regularly.
- Ability to push/pull up to 75 pounds regularly.
- Must wear prescribed personal protective equipment when handling material or operating equipment.
This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.
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