Guest Experience Director

Our StoryBuffalo Lodging Associates, LLC was founded on a passion for delivering exceptional hospitality experiences. With over 25 years of experience in the industry, we have established ourselves as leaders in hotel management and customer service. Our team is dedicated to creating a warm and welcoming atmosphere for all our guests.

We are looking for an experienced Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a key member of our front-line team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience.Main Responsibilities:Customer Service: Respond to customer inquiries and...

Guest Experience Coordinator Job Summary:We are seeking a highly motivated and customer-focused Guest Experience Coordinator to join our team at Tim Hortons in Williamsville, NY. The successful candidate will be responsible for delivering exceptional guest experiences and ensuring that our customers receive the highest level of service.About the Role:The...

As a Part-Time Guest Experience Specialist at Tim Hortons in Williamsville, NY, you will have the opportunity to deliver outstanding customer service and create a positive experience for our guests.Key Responsibilities:Maintain a clean and organized workspace, including the front counter and drive-thru areaPrepare all products accurately by following the...

Job Overview: Clark Holdings Inc. is seeking a Guest Experience Specialist to join our team at Tim Hortons in Williamsville, NY. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that every guest leaves our store feeling satisfied.Responsibilities:Maintain a clean and inviting dining room and ensure that all...

What We're Looking ForWe are seeking a highly skilled Retail Sales Coordinator - Guest Experience who is passionate about delivering exceptional customer service and has a proven track record of success in cashiering. The ideal candidate will have 2 years of relevant work experience, excellent written and verbal communication skills, and proficiency with...

Event and Marketing SpecialistWe are seeking a skilled and detail-oriented Event and Marketing Specialist to join our team at Kevin Guest House.About the Role:This is a full-time position with a salary range of $55K - $60K annually.The successful candidate will have 3-5 years of experience in non-profit or marketing roles.They will be responsible for...

About Kevin Guest HouseWe are a non-profit organization that provides a comfortable and supportive home-away-from-home for patient families traveling to Western New York for medical care.Job DescriptionThis is a full-time exempt position with an estimated annual salary range of $55,000 to $60,000 based on experience. The Events & Marketing Associate will be...

The Job DescriptionThis position involves working in a fast-paced environment where you will interact with guests via phone calls.You will be responsible for booking reservations, confirming existing reservations, and addressing any guest concerns that may arise during their call.We are seeking an individual who possesses strong verbal communication skills...

Job OverviewBuffalo Lodging Associates, LLC is seeking a skilled Guest Service Specialist to join our team at the Residence Inn by Marriott/Buffalo-Downtown. In this role, you will be responsible for ensuring the cleanliness and comfort of our guest rooms and suites.Responsibilities:• Clean and maintain high-quality standards in assigned rooms/suites,...

Buffalo Lodging Associates is a growing hotel management company seeking an experienced Hotel Operations Director to lead our team at our Canalside property in Buffalo, NY. The estimated salary for this position is $83,400 per year, based on industry standards and the location of the property.In this role, you will be responsible for providing leadership and...

Job OverviewWe are seeking a highly motivated Cashier Attendant to join our team at Jacobsen|Daniels Operational Services. This is an exciting opportunity to work in the airport's parking services, providing exceptional customer experience and ensuring smooth operations.About the RoleThe Cashier Attendant will be responsible for creating a welcoming...

Take on a challenging and rewarding role as a Hotel Operations Director at Buffalo Guesthouse, a unique and exciting hotel located in the heart of Buffalo's historic preservation district.We are seeking an experienced and skilled hospitality professional to lead our team and oversee the daily operations of our hotel.As a Hotel Manager, you will be...

Job SummaryWe are looking for a Friendly Guest Service Specialist to join our dynamic team. In this role, you will provide exceptional customer service, prepare food and beverages, and maintain high standards of cleanliness and organization. If you are passionate about delivering outstanding guest experiences, we encourage you to apply for this exciting...

Customer Experience AssociateEstimated Salary: $15.50 per hour.Jacobsen|Daniels is committed to providing an exceptional customer experience at Buffalo Niagara International Airport. We are seeking a talented Customer Experience Associate to join our team, ensuring that every guest interaction is positive and memorable.As a key representative of our brand,...

Job Overview: As a Front Desk Agent at Hyatt Regency Buffalo, you will play a vital role in creating unforgettable guest experiences. With a focus on exceptional customer service, you will register guests, process reservations, and ensure a smooth stay.About the Role: We seek a highly motivated and detail-oriented individual who can thrive in a fast-paced...

A Day in the Life of a Phone Experience SpecialistYou will be responsible for booking reservations, confirming existing reservations, and addressing any guest concerns that may arise during their call.Your strong verbal communication skills will enable you to effectively handle escalated calls with confidence and professionalism.In this dynamic role, you...

About the RoleWe are seeking an experienced Director of Catering and Event Operations to join our team at Reikart House Buffalo, a Tribute Portfolio Hotel. As a key member of our event planning team, you will be responsible for overseeing the daily operations of our catering and group planning areas.Key ResponsibilitiesSupervise catering coordinators and...

Job OverviewAs a key member of our front office team, you will be responsible for delivering an exceptional guest experience, while also driving hotel efficiency and profitability.Key Responsibilities:Process registrations and assignments, ensuring timely and accurate room allocation.Manage phone and online reservations, responding to inquiries and resolving...

Key ResponsibilitiesThe ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences. Key responsibilities include:Providing personalized service to guests, ensuring their needs are met and exceeded;Maintaining a clean and organized workspace, adhering to health and safety...