Buffalo Hotel Guest Services Representative

1 day ago


Buffalo, New York, United States Hyatt Regency Buffalo Full time

Job Overview: As a Front Desk Agent at Hyatt Regency Buffalo, you will play a vital role in creating unforgettable guest experiences. With a focus on exceptional customer service, you will register guests, process reservations, and ensure a smooth stay.

About the Role: We seek a highly motivated and detail-oriented individual who can thrive in a fast-paced environment. You will work closely with colleagues to maintain a clean and organized front desk area, manage phone calls, and operate the telephone switchboard efficiently.

Key Responsibilities:

  • Guest Relations: Provide warm welcomes, respond to guest inquiries, and offer recommendations for local attractions and services.
  • Room Assignments: Ensure accurate room assignments, manage cancellations, and modifications, and maintain up-to-date records.
  • Front Desk Maintenance: Maintain a clean and organized workspace, manage supplies, and perform routine tasks as needed.
  • Collaboration: Work closely with colleagues to achieve exceptional guest experiences, share knowledge, and contribute to a positive work environment.

What We Offer: Enjoy a competitive salary range of $14.20-$20.45 per hour, benefits including medical, dental, and vision coverage, short-term and long-term disability income, term life insurance, paid time off, employee assistance program, and a 401(k) retirement plan.



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