Guest Services Representative/Front Desk Associate

3 weeks ago


Buffalo, New York, United States Integral Hospitality Full time
Job Overview

As a key member of our front office team, you will be responsible for delivering an exceptional guest experience, while also driving hotel efficiency and profitability.

Key Responsibilities:

  1. Process registrations and assignments, ensuring timely and accurate room allocation.
  2. Manage phone and online reservations, responding to inquiries and resolving issues promptly.
  3. Provide top-notch customer service, addressing guest concerns and exceeding expectations.
  4. Collect payments from departing guests, handling cash and credit transactions with professionalism.
  5. Keep detailed records of room occupancy and guest information, supporting data analysis and business decisions.
  6. Coordinate with other departments to ensure seamless communication and effective problem-solving.

We are looking for a highly motivated and organized individual with a passion for delivering exceptional guest experiences. If you have a strong background in customer service, front desk operations, or a related field, we encourage you to apply.

Estimated Salary: $52,500 per annum, based on industry standards and location.



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