Guest Service Specialist
3 weeks ago
Buffalo Lodging Associates, LLC is seeking a skilled Guest Service Specialist to join our team at the Residence Inn by Marriott/Buffalo-Downtown. In this role, you will be responsible for ensuring the cleanliness and comfort of our guest rooms and suites.
Responsibilities:
• Clean and maintain high-quality standards in assigned rooms/suites, including floors, vacuuming, changing linens, making beds, and cleaning bathrooms.
• Report any discrepancies or maintenance issues to supervisors promptly.
• Provide exceptional customer service by responding quickly to guest requests and resolving any concerns efficiently.
• Work flexible schedules, including weekends and holidays when required.
Requirements:
• Previous experience in a hotel setting or willingness to train;
• Excellent communication and interpersonal skills;
• Ability to work independently or as part of a team;
• Physical stamina to perform tasks that require standing for extended periods and lifting up to 25 pounds;
What We Offer:
• Competitive hourly rate of $15.50-$16.25 based on experience and qualifications;
• Paid weekly (every Friday);
• Medical, dental, and vision insurance;
• Comprehensive benefits package, including 401(k) with employer match, paid vacation and sick time, paid holidays, tuition reimbursement, flexible spending account, company-paid life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hotel discounts, and employee recognition programs;
About Us:
Buffalo Lodging Associates, LLC is a hospitality management company committed to delivering exceptional experiences for our guests and associates. Our team is driven by a passion for true hospitality and a dedication to operational excellence.
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