Network Infrastructure Lead

1 week ago

Arlington, Virginia, United States IMC (Innovative Management Concepts, Inc) Full time
Job Title: Network Infrastructure Lead

IMC (Innovative Management Concepts, Inc.) is seeking a highly skilled Network Infrastructure Lead to join our team. As a key member of our IT operations team, you will be responsible for leading and managing a team of network administrators and engineers to ensure the stable operation of our IT infrastructure.

Key Responsibilities:
  • Lead and manage a team of network administrators and engineers to ensure the stable operation of our IT infrastructure.
  • Implement policies and procedures for network infrastructure, systems administration, and end-user support.
  • Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
  • Develop and maintain policies, procedures, and associated training plans for network infrastructure, systems administration, and end-user support.
  • Participate in the development of ITIL-based strategies in collaboration with the PMO team.
  • Assist with the planning and deployment of infrastructure security measures.
  • Establish and maintain regular written and in-person communications with executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
  • Practice IT asset management, including maintenance of component inventory and related documentation.
  • Ensure policies, procedures, and practices are documented.
  • Ensure maximum issue resolutions in minimum time correlating to customer service level agreements (SLAs).
Requirements:
  • At least 5 years of experience managing network services for a similar network to that of the current ARNG NEC environment.
  • Extensive leadership experience with teams of similar size.
  • Experience supporting customers and leading technical teams to resolve technical issues within classified and unclassified environments.
  • Experience in overall customer/vendor management best practices.
  • Support a fast-paced and agile learning environment.
  • Extensive background in motivating staff to complete their tasks within SLAs or above SLA standards.
  • Experience establishing and meeting goals for service improvement, collection of metrics, and reporting - results oriented.
  • Demonstrate excellent communication skills, both verbal and written, within a military framework.
  • Excellent interpersonal skills with the ability to work as part of a team.
  • Be analytically inclined with attention to detail and accuracy and consistent follow-through to ensure problems are resolved with the ability to respond to last-minute requests.
Desired Qualifications:
  • 1-3 years of experience with ITIL processes and procedures and ensuring process improvement.
  • ITIL Foundation 4 certification.
  • CCNP certification.
  • A relevant educational degree.
  • IAT level III certification.
  • Demonstrated experience with ServiceNow trouble ticket system.
  • Proficiency in Microsoft Azure and Office products: Word, Excel, PowerPoint, SharePoint, Outlook, and Visio.
  • Experience working with SharePoint document libraries and lists.

IMC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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