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Customer Support Associate

1 month ago

Neenah, Wisconsin, United States Jewelers Mutual Group Full time
Job Summary

The Support Specialist plays a vital role in ensuring efficient client support and agency operations. This position involves handling client inquiries, managing correspondence, and providing essential administrative support to the agency.

Key Responsibilities
  • Answer incoming calls and assist clients and prospects with inquiries, policy clarifications, and general support, directing requests to the appropriate staff member as needed
  • Monitor and manage the agency inbox and physical mail, distributing correspondence promptly to relevant team members
  • Assist with agency download, tracking and verifying the accuracy of policies and endorsements, creating and distributing Certificates of Insurance (COIs), and fulfilling other agency-related tasks as needed
  • Support general data entry, filing, and scanning needs
  • Collaborate with the team to maintain organized documentation and records of client interactions and transactions
  • Contribute to improving customer service processes and procedures to enhance client satisfaction
  • Perform additional administrative duties as assigned by supervisors to support agency operations effectively
Requirements
  • High school diploma or equivalent; additional education or certification is a plus
  • Previous experience in customer service, administrative support, or related fields is preferred
  • Excellent verbal and written communication skills, with a customer-focused attitude
  • Strong organizational skills and attention to detail to handle multiple tasks efficiently
  • Proficiency in basic computer applications and willingness to learn agency-specific software
  • Ability to work independently and collaboratively within a team environment
  • Availability to work primarily on an hourly basis with flexibility based on workload demands
About Jewelers Mutual Group

We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability, and Relevancy. We continue to raise the tide of the jewelry industry we've served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.