IT Support Specialist

4 weeks ago

Chicago, Illinois, United States Amundsen Davis Full time
About the Role

We are seeking a highly skilled IT Support Analyst II to join our team at Amundsen Davis, a full-service business law firm. As a key member of our Technology Department, you will provide technical support and educational services to our customers, ensuring the timely and effective resolution of technical issues.

Key Responsibilities
  • Provide phone and deskside support for desktop/server-related issues, including problem assessment and resolution.
  • Log all phone calls and ensure issues are captured in the Incident Tracking database.
  • Perform direct fixes, including software installations, hardware upgrades, and configuration of applications and mobile devices.
  • Provide IT training and instruction through customer service interactions and scheduled training sessions.
  • Maintain the operational availability of technological resources, including workstations, printers, and data communication equipment.
  • Participate in research and testing of new applications and projects, and evaluate documented resolutions for ways to prevent future problems.
  • Assist with conference setup and take down, and utilize the Knowledge Base to update articles as needed.
Requirements
  • 5-7 years of experience in computer science, information sciences, or related fields.
  • Microsoft MCP or other appropriate certification preferred.
  • Knowledge of Incident Management, CompTIA A+, and CompTIA Network+.
  • Strong computer hardware and mobile device knowledge, including Dell and HP workstations and laptops, and iPhones and Androids.
  • Experience with Microsoft Windows 10 Operating System and Microsoft Office.
  • Proven track record of working under Service Level Agreements and a Service Desk framework.
  • Excellent organizational, decision-making, interpersonal, and communication skills.
  • Ability to work under pressure and professionally handle conflicts.
About Amundsen Davis

Amundsen Davis is a full-service business law firm with 230 attorneys headquartered in Chicago. We understand the entrepreneurial thinking that drives business decisions for our clients and respond to their needs creatively, expediently, and pragmatically. We handle transactional, labor and employment, and litigation needs for companies across the U.S.

We are an Equal Opportunity Employer and support workforce diversity. We do not discriminate based on an individual's race, color, religion, gender, national origin, sexual orientation, gender identity or expression, ancestry, citizenship, creed, marital status, veteran status, age, family care giving responsibilities, genetic profile or predisposition, pregnancy or disability.

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