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Customer Experience Manager

2 months ago

Meridian, Idaho, United States World Market Inc Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager at World Market Inc. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience and driving sales growth.

Key Responsibilities

  • Customer Experience
    • Leverage product knowledge and sales techniques to engage customers and drive sales growth.
    • Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
    • Validate successful deployment of omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
    • Drive customer engagement behaviors to support loyalty initiatives.
  • Team Leadership
    • Model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
    • Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
    • Consistently exemplify, maintain, and foster the culture and values of World Market Inc.
    • Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
  • Business Operations
    • Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
    • Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.

What We Offer

  • Flexible scheduling to support your work-life balance.
  • Associate discount to World Market.
  • A fun and supportive work environment where you feel welcome and safe.
  • A culture of inclusion that empowers you to be your best authentic self.
  • Eligible associates offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.