Customer Service Representative
2 weeks ago
BCforward is seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Validate customer entitlement and log cases for routing or dispatching to the proper resources.
- Monitor service events through completion for compliance.
- Manage customer service requests through various access channels.
- Review customer feedback and analyze statistics related to customer access and case management.
- Provide resolution and feedback based on analysis.
- Participate in projects for process or quality improvements.
- Work with escalated customers and recommend actions in post-incident reviews.
- High school education or equivalent.
- Typically requires 3-5 years of general experience or an equivalent combination of experience and college-level education.
- Superior communication skills, both written and verbal, with experience in customer-facing roles.
- Computer proficiency in solving skills, accuracy in data entry, and excellent fluency in the language to be supported.
- Experience in a phone-based remote role, familiarity with computer technology, time management skills, and ability to mentor and train new agents.
BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.
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