Ski Butlers Team Lead
4 days ago
As a Team Lead at Ski Butlers, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations. You will be the face of our company, ensuring that every guest has an exceptional experience. Your leadership skills will be put to the test as you adapt to the environment, manage expectations, and lead by example.
Responsibilities- Opening and closing the shop daily
- Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
- Plan delivery routes, support calls and pickups for the current and upcoming shift.
- Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
- Dispatch ski technicians on reactive support calls
- Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
- Setting up the next shift for success
- Full Aspen Ski Company Premier Pass: Unlimited use & no blackout dates at Aspen, Aspen Highlands, Buttermilk & Snowmass
- Ikon Base Pass is included with Aspen Ski Company Premier Pass
- Free Alterra Mountain Company Employee pass: Unlimited access to all AMC owned resorts
- Ability to ski everyday* (barring blackout dates at Deer Valley)
- Access to 645+ industry discounted brands through Expertvoice
- Discounted access to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for ALL staff members over 18 years old
- Location specific, customer service-based bonuses (4 total in-season)
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