Restaurant Service Manager

1 month ago


Manchester, New Hampshire, United States Gecko New York Full time
Job Description

We are seeking a dedicated and customer-focused Restaurant Service Manager to lead our front-of-house operations in a high-energy, casual dining environment.

Key Responsibilities:
  • Oversee front-of-house operations, ensuring efficient and high-quality service during all shifts.
  • Lead, train, and develop a team of servers, hosts, and bartenders, fostering a positive and service-oriented culture.
  • Manage guest interactions and handle complaints or concerns, ensuring quick resolutions and maintaining high customer satisfaction.
  • Collaborate with kitchen and management teams to ensure smooth coordination between front- and back-of-house operations.
  • Monitor service performance, conduct staff evaluations, and implement continuous improvement strategies to enhance guest experience.
  • Assist with staff scheduling to ensure adequate coverage while managing labor costs effectively.
  • Ensure compliance with health and safety regulations, maintaining a clean and organized dining environment.
  • Conduct regular service training sessions to ensure the team upholds company standards and provides exceptional hospitality.
  • Contribute to marketing efforts by promoting specials and events to increase guest traffic and engagement.
Qualifications:
  • Minimum of 3-5 years of experience in restaurant management, preferably in a casual dining or high-volume environment.
  • Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
  • Excellent customer service skills, with a focus on delivering an exceptional guest experience.
  • Proven ability to manage staffing, scheduling, and service quality effectively.
  • Knowledge of food safety and sanitation standards.
  • Flexibility to work evenings, weekends, and holidays as needed.


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