Guest Services Manager

2 weeks ago


Lewiston, Maine, United States Colwen Hotels Full time
Position Overview:
Colwen Hotels is seeking a dedicated and personable Front Desk Supervisor to oversee our Front Desk and Night Audit teams. This role is pivotal in ensuring exceptional guest experiences and fostering a positive work environment for our associates.

Key Responsibilities:
  • Manage daily operations of the Front Office, ensuring adherence to Colwen Hotels and brand standards while exceeding guest expectations.
  • Assist in recruiting and supervising Front Office staff, providing guidance and support.
  • Handle check-in and check-out processes, verify billing, and accommodate special requests.
  • Provide guests with information about hotel amenities and local attractions.
  • Maintain collaborative relationships with team members and management across the hotel.
  • Address and resolve guest complaints promptly and effectively.
  • Ensure compliance with credit and handling policies while monitoring daily house counts.
  • Review financial transactions and manage budgets and payroll records.
  • Continuously analyze processes for improvements in efficiency and guest satisfaction.
  • Support the Front Office Team in managing occupancy rates and controlling expenses.
  • Identify service trends and implement creative solutions to enhance guest satisfaction.
  • Balance cost management with outstanding guest service and associate morale.
  • Uphold strict key control and safety standards.
  • Ensure compliance with company policies and applicable labor laws.
  • Perform additional duties as necessary to meet operational needs.
Qualifications:
  • 2-3 years of experience in Hotel Front Office operations.
  • Associate degree or equivalent experience in hospitality.
  • Previous experience with recognized hotel brands is preferred.
  • Strong leadership and interpersonal skills.
  • Exceptional customer service abilities.
  • Ability to multitask and perform under pressure.
  • Excellent verbal and written communication skills.
  • Intermediate to advanced proficiency in computer applications.
  • Familiarity with standard software programs.
  • Willingness to work flexible hours, including nights, weekends, and holidays.
Benefits and Perks:
  • Comprehensive Medical Insurance with Company-Funded HRA.
  • Dental and Vision Insurance.
  • Flexible Spending Accounts.
  • Diverse Supplemental Insurance Options.
  • Paid Time Off Programs.
  • Employee Assistance Program.
  • 401K Plan with Employer Match.
  • Hotel Discount Travel Program for Employees and Family.
  • Exclusive Discounts on Travel, Entertainment, and Retail.
  • Opportunities for Training and Development.
  • Career Advancement Opportunities.
Colwen Hotels is committed to equal employment opportunities for all individuals.

  • Lewiston, Maine, United States Colwen Hotels Full time

    Position Overview:Colwen Hotels is in search of a dedicated and personable Front Desk Supervisor to oversee our Front Desk and Night Audit teams. This role is pivotal in ensuring both guest and associate satisfaction through effective management and support.Key Responsibilities:Oversee daily operations of the Front Office, ensuring compliance with Colwen...


  • Lewiston, Maine, United States Colwen Hotels Full time

    Position Overview:Hampton Inn Lewiston-Auburn, a property of Colwen Hotels, is in search of a charismatic, attentive, and meticulous Front Desk Supervisor. This role is pivotal in overseeing the Front Desk and Night Audit teams, ensuring a high level of satisfaction for both guests and staff.About Colwen Hotels:Colwen Hotels is a vibrant and expanding...


  • Lewiston, Maine, United States Colwen Hotels Full time

    Position Overview:Colwen Hotels is in search of a dedicated and personable Front Desk Supervisor to oversee our Front Desk and Night Audit teams. This role is pivotal in ensuring both guest and associate satisfaction through effective management and training.About Colwen Hotels:We are a vibrant and expanding hospitality group, recognized for our exceptional...


  • Lewiston, Maine, United States Colwen Hotels Full time

    Position Overview:Hampton Inn Lewiston-Auburn, a Colwen Hotels Property, is in search of a dedicated and personable Front Desk Supervisor. This role is essential in overseeing the Front Desk and Night Audit teams, with a strong emphasis on ensuring satisfaction for both guests and team members.About Colwen Hotels:Colwen Hotels is a vibrant and expanding...


  • Lewiston, Maine, United States Colwen Hotels Full time

    Position Overview:Hampton Inn Lewiston-Auburn, a Colwen Hotels Property, is on the lookout for a dedicated and personable Front Desk Supervisor. This role is pivotal in overseeing the Front Desk and Night Audit teams, ensuring exceptional guest and associate satisfaction.About Colwen Hotels:Colwen Hotels is a vibrant and expanding hospitality company,...


  • Lewiston, Maine, United States Greater Androscoggin Humane Society Full time

    This job was posted by : For more information,please see:The Greater Androscoggin Humane Society is seeking a part time GuestServices Representative to work at our busy front desk. Guest ServicesRepresentatives are responsible for fostering a spirit of goodwill andtrust between the public and the shelter, delivering prompt andexceptional customer service,...

  • Clinical Manager

    1 day ago


    Lewiston, Maine, United States ColumbiaCare Services Full time

    About the PositionWe are seeking a highly skilled and experienced Clinical Manager to join our team at ColumbiaCare Services. As a Clinical Manager, you will be responsible for overseeing multiple mental health programs simultaneously, including Secure Residential Treatment, Non-Secure Residential Treatment, Residential Crisis Stabilization, and Supportive...


  • Lewiston, Maine, United States Tire Warehouse Full time

    Job OverviewCompany Overview:Tire Warehouse is a prominent name in the automotive service industry, specializing in tire sales and vehicle maintenance. With numerous locations across the country, we pride ourselves on delivering exceptional service and quality products to our customers. Our commitment to excellence is reflected in our team, who are dedicated...


  • Lewiston, Maine, United States Spurwink Services Full time

    Job SummarySpurwink Services is seeking a highly skilled and dedicated School-Based Therapist to join our team. As a key member of our clinical services team, you will provide individual and family therapy in a school setting, as well as home and community-based sessions as needed.About the RoleConduct comprehensive psychosocial assessments and develop...

  • Clinical Director

    2 days ago


    Lewiston, Maine, United States ColumbiaCare Services Full time

    About the PositionWe are seeking a highly skilled and experienced Clinical Manager to join our team at ColumbiaCare Services. As a Clinical Manager, you will be responsible for providing clinical oversight and supervision to our mental health programs, including River Bridge, Clear Vue, Cabana Apartments, and The Guest House.Key Responsibilities:Provide...


  • Lewiston, Maine, United States Tire Warehouse Full time

    About the RoleThe **General Service Technician** is a key member of our team at Tire Warehouse, responsible for performing routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications.ResponsibilitiesPerform basic vehicle services and repairs effectively and efficiently in accordance with Tire Warehouse...


  • Lewiston, Maine, United States Bates College Full time

    Title: Service Commons CoordinatorPosition Overview:Bates Dining, Conferences, and Campus Events is responsible for managing a self-operated student dining program, encompassing campus catering, cash dining operations, vending, summer programs, and major campus events. The Service Commons Coordinator acts as the primary support for the Bates dining...

  • Clinical Manager

    3 days ago


    Lewiston, Maine, United States ColumbiaCare Services Full time

    About the PositionWe are seeking a highly skilled and experienced Clinical Manager to join our team at ColumbiaCare Services. As a Clinical Manager, you will be responsible for overseeing multiple mental health programs simultaneously, including Secure and Non-Secure Aid and Assist treatment services. You will manage clinical services and treatment provision...

  • Clinical Manager

    1 day ago


    Lewiston, Maine, United States ColumbiaCare Services Full time

    About the PositionWe are seeking a highly skilled and experienced Clinical Manager to join our team at ColumbiaCare Services. As a Clinical Manager, you will be responsible for overseeing multiple mental health programs simultaneously, including Secure and Non-Secure Aid and Assist treatment services. You will manage clinical services and treatment provision...

  • Clinical Manager

    1 day ago


    Lewiston, Maine, United States ColumbiaCare Services Full time

    About the PositionWe are seeking a highly skilled and experienced Clinical Manager to join our team at ColumbiaCare Services. As a Clinical Manager, you will be responsible for overseeing the clinical services and treatment provision within our assigned region, supervising Residential Therapists, and documenting supervision activities.Key...


  • Lewiston, Maine, United States Spurwink Services Full time

    Position OverviewSign-On Bonus: $5,000We are seeking a dedicated and collaborative Assertive Community Treatment (ACT) Case Manager to support adults facing significant mental health challenges. This role is crucial in delivering comprehensive community-based case management as part of a dynamic interdisciplinary team.Key Responsibilities:Conduct intake...


  • Lewiston, Maine, United States North 40 Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Hardside Sales Associate to join our team at North 40 Outfitters in Lewiston, ID. As a Hardside Sales Associate, you will be responsible for providing exceptional customer service and helping our guests find the right products to meet their needs.Key ResponsibilitiesProvide world-class...


  • Lewiston, Maine, United States Spurwink Services Full time

    Position OverviewSign-On Bonus AvailableWe are seeking a dedicated and dynamic Assertive Community Treatment (ACT) Case Manager to support adults facing significant mental health challenges. This role is essential in providing comprehensive, community-oriented case management as part of a collaborative team focused on delivering high-quality...


  • Lewiston, Maine, United States Spurwink Services Full time

    Position OverviewSign-On Bonus: $5,000We are seeking a dedicated and dynamic Assertive Community Treatment (ACT) Case Manager to join our interdisciplinary team focused on addressing the intricate needs of adults experiencing serious mental health challenges. The ideal candidate will possess either a MHRT-C certification or be eligible for it. Additionally,...

  • Clinical Manager

    4 days ago


    Lewiston, Maine, United States ColumbiaCare Services Full time

    About the JobWe are seeking a highly skilled Clinical Manager to provide clinical oversight in our Treatment Programs at our Lane Service Center in Springfield, Oregon. This position will be responsible for providing direct clinical supervision to assigned clinicians and making recommendations for additional growth, development, and training needs.Key...