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Business Development Associate II

2 months ago


New Haven Connecticut, United States Yale New Haven Health Full time
Job Summary

We are seeking a highly skilled Business Associate II to join our team at Yale New Haven Health. The successful candidate will be responsible for providing exceptional customer service, collaborating with healthcare teams, and utilizing technical expertise to maintain accurate medical records.

Key Responsibilities
  • Service Excellence: Create a positive first impression by demonstrating excellent customer service skills, adhering to the 'I Am YNHH' service excellence pledge, and promoting a positive work environment.
  • Collaboration and Teamwork: Communicate effectively with patients, families, physicians, and staff, demonstrating sensitivity to diverse needs and communication styles.
  • Technical Expertise: Utilize computer applications and telecommunication systems, maintain medical records, and observe strict confidentiality within HIPAA regulations.
  • Positive Impact on Practice/Problem Solving: Recommend and implement solutions to address problems, striving to improve the work environment and provide safe, efficient, and accurate care.
  • Department Improvement Initiative: Develop and implement a project to improve the work unit environment, with a focus on regulatory compliance and patient-centered care.
Qualifications
  • Graduate from high school, including or supplemented by secretarial coursework, or equivalent training and experience.
  • At least eighteen (18) months experience in a Business Associate I position at YNHH.
  • Excellent communications, interpersonal, and organizational skills.