Guest Services Coordinator
2 weeks ago
Job Type:
Temporary
Position Overview:
The Front Desk Associate acts as the primary point of contact for guests and visitors, providing exceptional customer service and assistance. Key responsibilities encompass managing check-in and check-out processes, handling bookings, addressing inquiries, and ensuring efficient front desk operations.
About SBR Management LLC:
SBR Management LLC is dedicated to fostering community and fulfilling aspirations. Our core values emphasize resourcefulness, integrity, passion, and outstanding customer service, aiming to make a positive impact in the lives of our clients. If you are enthusiastic about creating meaningful experiences and thrive in a culture of integrity, we welcome you to be part of our mission.
Key Responsibilities:
- Build positive relationships with guests, residents, and vendors through courteous and professional interactions.
- Efficiently manage incoming calls, process reservations, and address customer inquiries promptly.
- Assist and respond to queries via online communication to enhance the customer experience.
- Report feedback and concerns to management for timely resolution.
- Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests.
- Handle payments and deposits for various services using property management software.
- Initiate collection calls for site rental payments as directed.
- Utilize email communication to correspond with residents and potential guests as necessary.
- Maintain organized files, reports, and records, ensuring accuracy and completeness.
- Prepare and distribute communications such as newsletters and reminders.
- Monitor office supplies inventory and place orders as needed.
- Manage mail and packages, sorting and distributing them appropriately.
- Secure sensitive documents and maintain confidentiality.
- Input meter readings accurately for utility billing processes.
- Coordinate with maintenance staff to address guest concerns promptly.
- Perform other related duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- Prior experience in customer service or hospitality preferred.
- Proficiency in using computer systems, including property management software and Microsoft Office.
- Strong communication and interpersonal skills are essential.
- Ability to multitask and work in a fast-paced environment.
Physical Requirements:
- Ability to sit, talk, or hear constantly; frequent use of hands.
- Manual dexterity for handling paperwork and using office equipment.
- Clear vision and hearing for reviewing documents and effective communication.
- Capability to lift up to 10 pounds.
Benefits:
- Paid Time Off (PTO)
- Inclusive work environment
- Complimentary stay at one of our managed properties
Commitment to Diversity:
SBR Management LLC is committed to Equal Employment Opportunity. We believe in a workplace free from discrimination and value diversity as our strength. We strive to create an inclusive environment where everyone feels a sense of belonging and can contribute their best.
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