Customer Service Team Leader

2 weeks ago


El Mirage, Arizona, United States The Pella Corporation Full time

Position Overview: The Customer Service Supervisor is essential in managing a group of customer service agents who respond to inquiries from both clients and internal teams through various communication methods. This role involves creating efficient processes to boost productivity and guarantee smooth service delivery.

Key Responsibilities:

  • Oversee a team of customer service agents to resolve inquiries effectively.
  • Develop and implement streamlined workflows to enhance operational efficiency.
  • Facilitate coordinated responses to requests from clients and internal personnel.

Ideal Candidate: If you have a strong commitment to providing outstanding customer service and possess excellent leadership abilities, this position may align well with your career aspirations.



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