Operations Support Manager
3 weeks ago
We are seeking a highly skilled and experienced Operations Support Manager to join our team at McKibbon Hospitality. As a key member of our leadership team, you will work closely with our Regional Vice Presidents of Operations to support hotel properties throughout the company during times of absence or to help properties achieve specific goals.
Key Responsibilities- Assist with the overall performance of hotel operations, including Guest Satisfaction, Brand Quality Assurance, Budget, and Labor.
- Execute training programs for associates to maximize revenues and service culture.
- Maintain compliance with brand and company initiatives, as well as local and state laws.
- Implement and train on McKibbon procedures related to cost control and inventory management.
- Develop and maintain positive relationships with management companies, property owners, and clients.
- Support and inspect safety and security standards, as well as guest experience and satisfaction.
- Collaborate with corporate teams to ensure property and company goals are achieved.
- Associates/Bachelor's Degree.
- Minimum 3 years' experience as a hotel general manager.
- Experience working at a hotel establishment.
- Experience with major hotel brands, such as Marriott, Hilton, Hyatt, IHG, or Starwood.
- Ability to travel up to 100% of the time.
- Proven track record of meeting budgets, understanding profit & loss statements, and cost controls.
- Excellent communication and problem-solving skills.
- Ability to develop leadership qualities in staff.
- Maintaining positive relationships with management companies, property owners, and clients.
- Implementing McKibbon procedures related to cost control and inventory management.
- Ensuring hotel policies and brand standards are consistently followed.
We value our employees' experience and offer a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, pet insurance, short and long-term disability, paid time off, and holidays. We also offer tuition reimbursement, competitive compensation, and a 401K savings plan with 50% matching funds. Our employees enjoy exclusive hotel rate discounts, fundraising matching funds, volunteer opportunities, and 24/7 chaplain services.
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