Operations Support Services Manager

1 week ago

Tampa, Florida, United States 00002 Citibank, N.A. Full time
Job Description

Job Title: Senior Operations Lead Analyst

Job Summary:

The Senior Operations Lead Analyst is a senior-level position responsible for providing high-level operations support services to the company. This role involves developing and maintaining relationships with internal stakeholders, including operations staff, relationship managers, project managers, custodians, and clients.

Key Responsibilities:

  • Serve as a technical authority for an area within the business, providing advice and counsel related to the technology or operations of the business.
  • Perform analysis to define problems, develop innovative solutions, streamline operational processes, and expand operations capabilities for new products and services.
  • Communicate regularly with relevant operations teams and departments.
  • Maintain knowledge of the company's operational procedures, best practices in business strategy, and process/quality improvements to provide customized business solution recommendations to internal clients.
  • Analyze existing operational processes and apply creativity to complex situations, as needed.
  • Perform User Acceptance Testing and platform rollouts.
  • Lead projects across multiple operations areas, serving as an analytical and/or procedural expert and coach lower-level team members on operational processes.
  • Exercise independence of judgment and autonomy.
  • Act as a subject matter expert to senior stakeholders and/or other team members.
  • Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

  • 6-10 years of experience in operations support services.
  • Experience in developing risk management programs, identifying all significant processes, risks, and assessing key controls and monitoring associated with these significant processes.
  • Self-motivated and detail-oriented.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.

Education:

  • Bachelor's degree/University degree or equivalent experience.
  • Master's degree preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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