Regional Service Manager

1 week ago

Birmingham, Alabama, United States Mazzella Full time
Regional Service Manager

At Mazzella, we're looking for a skilled Regional Service Manager to lead our service operations in a specific region. As a key member of our team, you'll be responsible for planning, directing, and coordinating the activities of our local service branches.

Key Responsibilities:
  • Oversee and manage the crane service budgets for branches in the assigned region.
  • Ensure regional service locations meet company sales and budget objectives through field productivity, scheduling, and cost control.
  • Drive growth in the assigned service region's crane inspection contract base and repairs/upgrades resulting from inspections.
  • Manage, guide, and direct Service Managers in the assigned area.
  • Assist Service Managers with business relationships/contracts with customers when needed.
  • Lead recruitment and selection of local branch employees.
  • Actively participate in performance evaluation and provide feedback to employees.
  • Frequently travel to meet with Service Managers at established service locations.
  • Ensure associates maintain all vehicles, equipment, storage, and work areas used in the field and shop areas.
  • Establish and maintain rapport with customers to provide the best possible service.
Qualifications:
  • A high school diploma, vocational-technical school, or equivalent military experience or technical college training program preferred.
  • 6 years minimum experience involving administrative, customer service, or technical environments.
  • Expert knowledge of the crane service industry.
  • Strong time-management skills.
  • Exceptional decision-making skills.
  • Effective strategic management skills.
  • Exceptional communication skills.
  • Ability to plan and delegate.
  • Ability to devise strategic planning.
  • Ability to divide tasks into subtasks and delegate them to team members.
  • Must successfully complete a criminal background check, physical, drug screen, and E-verify.
About Mazzella:

Mazzella is a family-owned company that puts people first. With over 800 employees and 30 locations, we're the humble leaders in the industry. We offer market-competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

We're a team-oriented environment with a real work-life/home-life balance. We offer growth and development opportunities, including a lifelong learning career path. Our humble, hungry, smart culture is built on core values of safety, lifelong learning, humility, hunger, and smartness.

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