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Customer Engagement Ambassador

1 month ago

Sacramento, California, United States Orangetheory Full time

Orangetheory is a dynamic and results-driven fitness community that empowers members to achieve their wellness goals. We are seeking an ambitious Customer Engagement Ambassador to join our team.


About the Role:


The ideal candidate will be responsible for delivering exceptional customer experiences, ensuring member satisfaction, and driving sales growth through effective communication and relationship-building skills.


Key Responsibilities:


  • Greeting Members with Enthusiasm: Create a warm and welcoming atmosphere for all members, setting the tone for a positive and engaging experience.
  • Front Desk Operations: Provide administrative support at the front desk, answering phone calls, and handling various tasks as needed.
  • Studio Tours: Showcase the studio's facilities and amenities, highlighting the benefits of membership and encouraging prospective members to explore further.
  • Sales and Follow-up: Identify opportunities to sell memberships, follow up with prospects, and resolve any member concerns in a professional and courteous manner.
  • Professional Communication: Develop strong relationships with members, understanding their needs, and providing personalized service to exceed expectations.

What We Offer:


Our competitive salary range is approximately $45,000 - $60,000 per annum, commensurate with experience. You will have the opportunity to work in a dynamic environment, develop your skills, and contribute to the success of our Orangetheory community.