Customer Engagement Specialist

3 days ago


Sacramento, California, United States Horizon Distributors Full time
Overview: We are seeking an experienced Customer Engagement Specialist to join our team. The ideal candidate will have a strong customer-service attitude, self-motivated and detail-oriented personality, and thrives in a fast-paced environment. In this role, you will empower customers to build, manage and grow successful landscape businesses. Responsibilities include eagerly greeting walk-in and phone customers, listening to understand their needs and challenges, treating customers as business partners, collaborating with team members, preparing sales orders, making follow-up calls, resolving customer complaints, maintaining a clean sales center, and assisting with receiving, shipping, and general warehouse duties. Requirements include possessing a strong customer-service attitude, being self-motivated and detail-oriented, thriving in a fast-paced environment, understanding information, communicating clearly, and having good computer and record-keeping skills.

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