Senior Case Management Supervisor

2 weeks ago

Lancaster, Pennsylvania, United States Lancaster County Full time

JOB SUMMARY

This position oversees a team of Care Managers responsible for creating comprehensive care strategies for elderly individuals, taking into account their medical, social, psychological, and functional needs. The role involves training Care Managers on the regulations and protocols of aging services, assigning and reviewing case files to ensure compliance with established standards, assessing staff performance, and providing recommendations for administrative and personnel actions.

REPORTING STRUCTURE

The individual in this role reports directly to the Care Management Unit Supervisor (Chief Caseworker). Regular communication with the supervisor is maintained, with meetings scheduled as necessary to discuss ongoing projects, program developments, and personnel issues. Performance evaluations are conducted indirectly through staff observation, review of correspondence, policy documents, and personnel-related materials. Annual appraisals are carried out in accordance with the County's Performance Appraisal System. The supervisor engages with staff through daily interactions, performance reviews, and group discussions, as well as observing staff-client interactions during home and office visits.

KEY RESPONSIBILITIES

The ability to effectively perform the following duties is essential:

  • Analyze and interpret relevant regulations.
  • Communicate effectively in both oral and written formats.
  • Manage time efficiently and work collaboratively with administration and colleagues.
  • Respond constructively to high-pressure situations.

Supervisory Responsibilities

Supervise Care Managers, continuously evaluate their performance, provide constructive feedback, and coach them to enhance their skills while managing workloads effectively. Ensure new Care Managers receive comprehensive training.

Monitor staff workloads and suggest improvements for balancing individual and overall team responsibilities.

Complete performance-related documentation promptly, including evaluations and corrective actions as necessary.

Serve as the on-call supervisor for specific cases on a rotating schedule.

Administrative Responsibilities

Assign and monitor cases, review documentation for compliance with regulations and standards to ensure accuracy and appropriateness of services. Sign case documentation as required.

Maintain a thorough understanding of all program areas, particularly Options, PS, and SAMS data entry.

Act as an advisor to other professionals regarding caregiving issues and resources. Engage in public education initiatives and speaking engagements as required.

Plan, promote, and execute caregiver education and appreciation events.

Assist the Care Management Unit Supervisor by providing backup supervision, responding to inquiries and emergencies, planning and implementing unit objectives, and maintaining monthly statistical data for effective workload management.

Collaborate with other supervisors and staff to ensure compliance with directives.

Integrate special projects into regular responsibilities with minimal disruption.

Prepare written reports, memos, and correspondence as needed.

ADDITIONAL DUTIES

Maintain current knowledge of HIPAA regulations and ensure staff training in this area.

Attend required training sessions and conferences.

Identify and address safety needs.

Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Three years of experience in social work, either public or private, along with a Bachelor's Degree; or any equivalent combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform this role, including successful completion of college-level courses in sociology, social welfare, psychology, gerontology, or related social sciences.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to exchange information and feedback to achieve comprehensive results. Demonstrate respect and awareness of others, exercise good judgment in conflict resolution, and adapt flexibly to changes in the work environment. Commit to continuous improvement and excellence in service delivery. Understand and anticipate the needs of customers and resolve issues effectively. Knowledge of aging-related programs, regulations, and the consumer population is essential.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

Acceptable pre-employment criminal background check.

Acceptable pre-employment drug screening.

Acceptable driver history in accordance with County policy.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

This position is primarily sedentary, with no special demands required. Occasional speaking engagements may involve setting up and removing materials.

This role has been identified as having potential exposure to Hepatitis B, with access to training and voluntary vaccination provided.

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