Technical Account Manager

2 weeks ago

Washington, Washington, D.C., United States Org_Subtype_BU023_Global_Services Full time
Job Title: Consultant, Technical Account Manager

Job Summary:

We are seeking a highly skilled Consultant, Technical Account Manager to join our team at Dell Technologies. As a key member of our Global Services organization, you will be responsible for delivering exceptional technical support and account management services to our clients.

Key Responsibilities:

  • Provide dedicated support services to clients, serving as their primary point of contact for delivering support and coordinating operational support-related activities.
  • Be the single point of warranty support, providing customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty services engagements.
  • Help identify and leverage Dell and partner resources to satisfy technical needs and objectives of the customer's implementation, working closely with account teams to ensure end-to-end planning and sustainment of Dell solutions.
  • Develop and maintain customer support plans and relationships tailored to each individually unique project requirement.
  • Contribute to the development of warranty and maintenance strategies, policies, and best practices through participation in management meetings and other direct contributions.

Requirements:

  • Typically requires 12+ years of related experience with a Bachelor's degree; or 8+ years with a Master's degree; or 5+ years with a PhD; or equivalent experience.
  • Must be a US Citizen and have a Department of Defense (DOD) Top Secret (TS)/Sensitive Compartmented Information (SCI) with Counterintelligence-Scope (CI) Polygraph Clearance.
  • Possess technical knowledge of Dell Technologies Enterprise, Client, Services, and Software Solutions.
  • Strong project management skills with an in-depth understanding of system architecture and design.
  • Proficiency in hardware, software, and/or operating systems environments: Unix, Linux, Microsoft Windows, VMware.

Desirable Requirements:

  • Experience or knowledge of TCP/IP networking.
  • Familiarity with Dell OpenManage Client Instrumentation, Dell Enterprise Management Tools, GPGPU Technology, Hadoop, Vertica, Greenplum, Citrix, Enterprise Virtualization, Cloud Technologies, HPC.

Compensation and Benefits:

Dell Technologies offers a competitive salary range of $131,750 - $170,500, as well as a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.

About Dell Technologies:

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. Join us to build a future that works for everyone because Progress Takes All of Us.

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