SAP Technical Account Manager

1 day ago


Washington, Washington, D.C., United States Protera Full time
About Protera

Protera Technologies is a global public cloud services management services provider with a strong expertise in managing and operating thousands of instances of SAP-related applications on Microsoft Azure and Amazon Web Services (AWS) platforms.

Job Role: Technical Account Manager – SAP & Applications

We are seeking a senior professional to provide advisory and strategic technical guidance to help plan and build solutions using best practices, and proactively keep Protera customers' environments operationally healthy.

Key Responsibilities:
  • Design, implement, and deploy SAP solutions to achieve defined business goals and the ongoing run and maintain of those systems.
  • Manage large SAP implementations across various versions, OS, and DBs.
  • Manage multi-customer support model for steady-state and ALM projects.
  • Manage multiple SAP solutions, including S/4HANA, BW/4HANA, Business Suite, BI Analytics, and others.
  • Administer SAP HANA, Oracle, and MSSQL DBs.
  • Adapt existing methods and procedures to create possible alternative solutions to moderately to highly complex problems.
  • Understand the strategic direction set by senior management as it relates to team goals.
  • Use considerable judgment to determine solutions and seek guidance on complex problems.
  • Primary upward interaction is with direct supervisor and open communication with peers.
  • Experience in application management engagement and ability to work simultaneously on multiple clients.
  • Good documentation and internal quality review skills.
  • Incident/problem management skills.
  • Participate in high-level automation of routine basis activities.
  • Team player and good cross-team delivery skills; good interpersonal skills.
  • Knowledge of various DB, OS, and ability to have worked on cloud environments (public, private, and hybrid).
Requirements:
  • Candidate should have at least 7+ years of relevant experience in SAP Basis.
  • Candidate should have a college degree in a related field or equivalent experience.
  • AWS, Azure, and GCP skills and certification would be a definite plus.
  • Knowledge of ITIL framework.
  • Must be eligible to work in the United States.
Benefits:
  • Protera offers a variety of health and wellbeing programs, including two PPO Medical plans, Dental, Vision, Health Savings Account, Flexible Spending Accounts, Dependent Care FSA, 401k retirement savings plan, company-paid Life Insurance, Flexible PTO policy, and Paid Holidays.


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