Fertility Patient Support Specialist

2 weeks ago

Los Angeles, California, United States Pinnacle Fertility Full time

Pinnacle Fertility stands as the leading physician-focused fertility care platform in the nation, collaborating with over 25 top-tier fertility clinics and comprehensive service providers across the country. With a shared mission of realizing dreams through family building, Pinnacle clinics deliver cutting-edge technology, compassionate care, and extensive fertility treatment options, ensuring families experience a supportive journey towards parenthood.

The role of the Patient Care Coordinator presents an excellent opportunity for individuals eager to play a vital role in the fertility journey of patients aspiring to become parents. If you possess a customer-centric mindset, empathy, and thrive in a dynamic environment with diverse responsibilities, this position is tailored for you. As a Patient Care Coordinator at Pinnacle, you will interact with patients throughout their journey while collaborating closely with a multidisciplinary team to ensure exceptional patient care.

KEY RESPONSIBILITIES

  • Greet patients and visitors upon arrival, assist with appointment check-ins, and ensure all necessary documentation is accurately completed.
  • Oversee patient appointment scheduling, coordinate with medical personnel, and streamline patient flow to reduce wait times.
  • Handle sensitive patient information with utmost confidentiality, ensuring privacy is maintained at all times.
  • Assist patients with billing questions, verify insurance coverage, and process payments as required.
  • Provide essential information regarding clinic procedures, treatments, and services, or guide patients to appropriate resources for detailed explanations.
  • Manage incoming calls and emails, addressing patient inquiries or directing them to the relevant staff member.
  • Collaborate with physicians, nurses, and other healthcare professionals to facilitate smooth patient flow and effective communication.
  • Maintain a well-stocked front desk area and ensure a clean, organized workspace.
  • Create a compassionate environment for patients who may be experiencing emotional challenges during their fertility journey.
POSITION REQUIREMENTS
  • High school diploma or equivalent.
  • Preferred 2 years of experience as a medical receptionist or front office coordinator.
  • Experience in the medical or healthcare field is advantageous.
  • Exceptional verbal and written communication skills to effectively interact with patients, medical staff, and colleagues.
  • Familiarity with medical terminology is preferred.
  • Strong organizational skills to efficiently manage appointment schedules, patient records, and administrative tasks.
  • Prior experience in a customer-facing role, particularly in a healthcare or clinical setting, is beneficial.
  • Ability to multitask and remain composed under pressure.
  • Proficiency with basic computer applications and willingness to learn clinic-specific software and electronic medical record (EMR) systems.
  • Attention to detail in recording patient information and ensuring accuracy in administrative duties.
  • Willingness to collaborate with medical staff and colleagues to deliver comprehensive patient care.
  • Adaptability to work in a fast-paced healthcare environment with varying patient volumes and schedules.
  • Commitment to upholding patient privacy and confidentiality in accordance with healthcare regulations.
COMPENSATION & BENEFITS

$20.00 to $25.00 per hour

The compensation for this position ranges from $20.00 to $25.00 per hour. Final compensation offers will be determined based on factors such as experience, skills, and qualifications. Alongside competitive pay, we provide a comprehensive benefits package that includes healthcare, dental, life, and vision insurance. Additional benefits encompass generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be discussed during the interview process.

DIVERSITY & INCLUSIVITY

Pinnacle Fertility is dedicated to serving all individuals, regardless of gender, sexual orientation, race, ethnicity, or religion. We recognize and celebrate the diversity of our patients and actively promote inclusivity within our organization. As an equal opportunity employer, we are committed to fostering a safe and inclusive work environment for everyone. We believe that a diverse team enhances our ability to serve our patients effectively and drives innovation within our field. We encourage qualified applicants from all backgrounds, abilities, and life experiences to explore our employment opportunities.

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