Customer Service Representative

7 days ago


Honolulu, Hawaii, United States Metasys Technologies Full time
Job Title: Customer Service Representative

Metasys Technologies is seeking a highly skilled Customer Service Representative to join our team in Honolulu, HI.

Job Summary

We are looking for a customer-focused individual to provide exceptional phone support to our clients. As a Customer Service Representative, you will be responsible for resolving customer complaints, answering inquiries, and providing timely solutions to technical issues.

Key Responsibilities
  • Answer customer service calls in a professional and friendly manner.
  • Input customer information into our computerized database.
  • Work closely with the Service Scheduling Specialist to deliver high-quality service to our customers.
  • Place orders for customers and provide timely resolution to complaints and inquiries.
  • Know our various business systems and work effectively in a team environment.
Requirements
  • Good telephone skills and interactive skills.
  • Excellent oral and written communication skills.
  • Ability to resolve issues under our policies, processes, and internal controls.
  • Acute attention to detail and ability to multitask effectively.
  • Team player with flexibility to assist others when workload is high.
  • Good PC skills and comfortable with MS Office applications.
Education

High School Diploma/GED required.

Metasys Technologies is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.



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